Account Executive (Meritain Health)

CVS Health • Washington, NV

18d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Account Executive develops strong personal and collaborative internal and external relationships to manage a book of business (e.g., ACA, mid-size employer groups). In this role you will utilize account management objectives to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies for a base of moderately complex or multi-product, market or geography accounts. The Account Executive will be responsible for executing tactical components of the account team’s business plan for each customer and be responsible for managing (Relationship Management) of daily (service) Plan Sponsor/Producer Concerns. Fundamental Components: Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development. Offers creative product and service solutions to address client's evolving needs. Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Supports the overall annual business plan and account strategy. Supports the AE in the development and execution of the annual business plan and account strategy. Consult with internal and external stakeholders to develop innovative ways to retain BOB, provide viable renewal options, including negotiating pricing strategies. Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs. Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including performance guarantees. Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation. Performs service-related tasks on existing customers and may participate in open enrollment to assist in trying to gain membership. Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.) Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation. Provide support on opportunities for new products and services.

Requirements

• 4-6 Years of Industry Experience.
• Strong understanding of Health Plan Market.
• Experience working with public entities.
• Strong knowledge of Excel functionality for reporting and data analytics.
• Health & Life Insurance License required.
• Located in PST or MST time zone.

Nice To Haves

• Self-Funding Experience.

Responsibilities

• Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development.
• Offers creative product and service solutions to address client's evolving needs.
• Monitors on an on-going basis client's product lines and services to ensure client's needs are being met.
• Supports the overall annual business plan and account strategy.
• Supports the AE in the development and execution of the annual business plan and account strategy.
• Consult with internal and external stakeholders to develop innovative ways to retain BOB, provide viable renewal options, including negotiating pricing strategies.
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.
• Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including performance guarantees.
• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
• Performs service-related tasks on existing customers and may participate in open enrollment to assist in trying to gain membership.
• Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)
• Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation.
• Provide support on opportunities for new products and services.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level