Client Support Specialist (Meritain Health)
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Client Support Specialist will be a part of Meritain Health, under CVS Health. This person will support our 1:1 renewal and new client onboarding season by performing various quality control checks, specifically within cross-functional teams & processes. They will also support these processes by reviewing intake requests for accuracy, either approving or denying as appropriate.
Requirements
- 1-2 years of experience of experience in an analytical, data-driven, and/or mathematics-based role.
- Demonstrated proficiency in utilizing Microsoft Excel at an intermediate or advanced level.
- Ability to work Monday-Friday from 8am-5pm Eastern Standard Time.
Nice To Haves
- Previous experience utilizing Salesforce.
- Previous experience in quality control and/or auditing.
- Ability to learn quickly and operate independently.
- Strong organizational and time management skills.
- Ability to analyze and interpret data.
- Ability to thrive in a fast-paced, team-oriented environment.
- Associates of Applied Sciences in finance or mathematical-related field.
Responsibilities
- Support our 1.1 renewal and new client onboarding season by performing various quality control checks within cross functional teams and processes.
- Support our 1.1 renewal and new client onboarding season by reviewing intake requests for accuracy, either approving or denying.
- Support the billing staff by performing upfront quality control checks.
- Support our discretionary credits and allowances processes.
- Utilize various systems as needed, primarily DG, Accpac Import, and exports.
- Support internal/external audits as assigned.
- Perform various cross training functionalities as necessary
- Perform other duties as needed.
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
