Account Executive - Upsell

Phorest • Philadelphia, PA

21d • Remote

About The Position

As an Account Executive (Upsell) at Phorest, you’ll play a key role in driving revenue growth, feature adoption, and long-term client success across our existing customer base. Your mission is to help salon owners and managers get the most value from Phorest by identifying opportunities to expand usage, activate paid features, and unlock growth.

This is a quota-carrying individual contributor role focused on revenue expansion within our existing customer base. You’ll own a portfolio of accounts and drive upsell, cross-sell, and feature adoption through proactive, value-led sales conversations.

Requirements

• 2+ years’ experience in Sales or Account Management within a SaaS or technology environment.
• Proven track record of meeting or exceeding revenue, upsell, or expansion targets.
• Comfortable owning a commercial pipeline, forecasting opportunities, and closing deals within an existing customer base.
• Confident leading value-led sales conversations, negotiating, and influencing decision-makers.
• Strong relationship builder who can grow accounts and identify expansion opportunities through consultative selling.
• Experienced using CRM systems to manage accounts, track activity, and report on performance.
• Highly organised and proactive, able to manage multiple accounts while consistently driving revenue outcomes.
• Motivated by targets, growth, and commercial impact.

Responsibilities

• Identify opportunities for feature expansion, upsells, and increased client value across your portfolio.
• Track client activity and success metrics to ensure customers are getting maximum value from Phorest Pay or subscription features.
• Own and deliver against quarterly and annual upsell and expansion targets.
• Encourage and support adoption of paid features such as Phorest Pay, Ads Manager, and other growth tools.
• Deliver clear, confident onboarding sessions and training that empower clients to use new features effectively.
• Drive measurable improvements in product adoption and usage across your client base.
• Build strong, trusted relationships with salon owners and managers through regular engagement and expert guidance.
• Act as a client advocate by gathering feedback and usage insights to inform internal teams.
• Provide structured reporting on client trends, feature usage, and opportunities to improve the overall product experience.

Benefits

• 🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
• 💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
• 🚵🏿 We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
• 🦸‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.
• 🍼We care for your family and provide Enhanced Maternity and Paternity Benefits.
• 🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.
• 🏠Moving house? Phorest employees get 3 moving days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed