Customer Success, Upsell Expert

Constant Contact • Waltham, MA

12d • $50,000 - $62,500 • Hybrid

About The Position

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
As a member of the Customer Success Marketing Expert team at Constant Contact, the Upsell Expert will work with our current clients to empower, educate, and enhance their usage successfully, utilizing proper package placement and add-on functionality of our industry-leading, all-in-one digital marketing platform. We’re seeking energetic, driven, and passionate individuals. Our goal is to work with customers to educate them on the tools within our product suite and convert the right customers into higher-tier packages to help them achieve their goals.
This role requires someone who is a self-starter, passionate about assisting SMB customers to achieve business goals and objectives, and leveraging proven communication skills in support of customer relationship building and partnership.

Requirements

• Bachelor’s degree and/or 1-2 years related experience in Sales
• Strong passion for helping small businesses succeed
• Hungry to deliver results
• Experience and drive to achieve goals and targets
• Exceptional and persuasive communication skills, both verbal and written
• Coachable and willing to try new things
• Strong organizational and time management skills.
• Understanding of Constant Contact’s product suite and support processes
• Ability to communicate business value in the context of software platform solutions
• Preferred experience with CRM and office productivity platforms, e.g., Salesforce, Google Workspace

Nice To Haves

• Experience with SMB’s and/or a small business is a plus

Responsibilities

• Make a high volume of outbound calls to warm leads with the intent of upgrading/adding add-ons to increase customer spend and retention
• Inspire small businesses to grow their business with our ever-growing suite of email and digital marketing solutions
• Understand a basic sales methodology to conduct a value-based conversation supporting a customer's desire to continue their marketing to achieve their goals
• Deliver against monthly conversion targets to achieve quotas

Benefits

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level