Upsell Manager
About The Position
As we scale, expansion and renewal revenue are strategic pillars of growth. Upsell, cross-sell, and renewals are expected to contribute meaningfully to overall sales efficiency, with upsell targeted to drive ~30% of total sales revenue and support Net Revenue Retention (NRR) above 100%. We are seeking a highly driven, data-informed, and consultative Upsell Account Manager who will own the commercial lifecycle of existing customers, working in close partnership with Customer Success and Retention teams. This role owns the post-adoption commercial motion — managing renewals, identifying expansion signals, leading value-based upsell conversations, and closing expansion and renewal deals aligned to real customer outcomes. Why This Role Matters In modern SaaS businesses, NRR is driven by two levers: Customers who renew because value is delivered Customers who expand because value grows This role ensures both happen with discipline and intent. You will be accountable for: Expansion ARR Renewal execution Commercial contribution to keeping NRR above 100% While Customer Success owns health and value delivery, this role ensures commercial moments are executed cleanly, confidently, and on time.
Responsibilities
- Expansion & Renewal Revenue Ownership
- Value-Based Upsell & Commercial Renewal Conversations
- Partnership with Customer Success & Retention
- Pipeline, Forecasting & Renewal Discipline
- Insights, Strategy & Process Building
Benefits
- Competitive base salary
- Quarterly bonus tied to upsell and renewal performance (based on % of revenue generated)
- Medical, dental, and vision coverage
- 401(k) with company match
- Direct exposure to leadership on pricing, packaging, and growth strategy
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
