Account Executive, Ticket Sales (55451)

DIAMOND BASEBALL HOLDINGS LLC•Spartanburg, SC

About The Position

The Hub City Spartanburgers, a member club of Diamond Baseball Holdings (DBH), is the newest Minor League Baseball team based in Spartanburg, SC. The team is the High- A affiliate of the Texas Rangers. The Hub City Spartanburgers are actively seeking an Account Executive to join their growing highly dynamic Ticket Sales Team. We believe that Ticket Sales is a vital part of our teams' performance, and our Account Executives play a critical role in that success. We are looking for someone who is interested in growing within the sports industry, curious to learn the inner workings of our business and is motived by the sales process. The individual in this position is expected not only to be an exceptional salesperson but also to deliver outstanding customer service and hospitality to all clients and fans to ensure fan retention and to establish a positive experience with the brand.

Requirements

Bachelor’s degree or equivalent professional experience
Minimum of 6 months of sales and customer service experience, with a strong focus on relationship building
Demonstrated ability to meet and exceed sales goals through persistence, follow-through, and proactive outreach
Highly motivated, goal-driven teammate with a competitive mindset and a desire to continuously improve
Commitment to delivering exceptional customer service and maintaining strong client relationships for retention and account growth
Professional, confident, and approachable communication style—both over the phone and in written correspondence
Strong organizational skills with the ability to manage multiple priorities and consistently follow through
Eagerness to learn the business, develop sales skills, and grow within the organization
Positive, team-first attitude with the ability to collaborate across departments
Flexibility to work a varied schedule, including evenings, weekends, and events as needed

Responsibilities

Generate new revenue by actively prospecting and selling through cold calling, outbound outreach, sales technologies, in-person appointments, stadium tours, and participation in networking and community events
Consistently meet or exceed individual revenue goals, including groups, premium, hospitality, and upsell products, as established by Leadership
Meet or exceed daily and weekly activity expectations, including outbound calls, appointments, and sales touchpoints, as set forth by DBH and Leadership
Help the team meet organizational goals through new sales, retention and the development of new ticketing products
Build and manage a full sales pipeline by identifying, qualifying, and closing new business while maintaining momentum through regular follow-up
Proactively service and renew group leaders, and hospitality clients, with a focus on retention, growth, and long-term revenue
Review account activity regularly to support renewal and upsell conversations, including attendance trends, ticket scans, payment status, in-park seat visits, and participation in hosted events at Fifth Third Park
Deliver exceptional service and follow-through while maintaining a strong sales-first mindset that balances relationship-building with revenue outcomes
Maintain a thorough working knowledge of benefits, products, policies, procedures, and pricing
Collaborate closely with sales team to support and execute sales initiatives, campaigns, and programs designed to drive sustained revenue growth
Accurately maintain all customer interactions, sales activity, and pipeline progression within DBH360 and Tickets.com, ensuring timely and detailed record keeping
Log and track all inbound and outbound communication to ensure clear visibility into sales efforts and customer touchpoints
Represent the organization with professionalism and a high level of hospitality in the ballpark and throughout the community
Participate in networking opportunities and community engagement initiatives, including Chamber of Commerce events, One Spartanburg, SYPS, and other local organizations, to generate leads and expand brand awareness
Demonstrate the ability to quickly learn, retain, and confidently communicate key information, including schedules, products, ballpark details, and guest experience offerings
Contribute to a collaborative, team-first culture by supporting department and organizational needs as they arise
Assist with other duties as assigned