Account Executive, Ticket Sales (SCW)
About The Position
The Santa Cruz Warriors, Official G League Affiliate of the Golden State Warriors, are looking for a proactive and hardworking Account Executive to join our Ticket Services team. In this role, you will focus on our Season Ticket Members to provide best-in class service and ensure a high level of client satisfaction. This position reports to the Director, Ticket Sales & Service. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a full-time position based onsite in Santa Cruz, CA.
Requirements
- Bachelor’s degree or equivalent work experience
- Minimum 1 year of customer service experience
- Proficiency in Microsoft Office Suite; ability to learn and master new software including Archtics ticketing platform
- Excellent written and verbal communication, customer service and resolution skills
- Ability to balance multiple projects at once in a fast-paced work environment
- Ability to build positive relationships with clients and peers at all levels within the organization and throughout the community
- Available to work nights, weekends, and some holidays
Responsibilities
- Build and maintain positive relationships with season ticket account holders
- Maintain proactive communication with clients to educate them on all products and services offered by the Santa Cruz Warriors
- Generate new business through existing client referrals
- Participate in annual projects related to seat relocation, renewals, and playoffs
- Develop and execute season ticket holder events throughout the year to engage existing clientele and generate new leads
- Answer routine phone calls related to game night logistics, customer profile changes, and account transactions
- Other duties and projects as assigned
Benefits
- Comprehensive Medical, Dental and Vision benefits for employees and dependents
- Employer 401K match
- Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
- Warriors home tickets, team store discount and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
