Account Executive, Retention & Digital Products

Darkroom•New York, NY

34d•Hybrid

About The Position

Darkroom is seeking an Account Executive, Retention & Digital Products to drive new business revenue within a specific vertical focusing on Retention Marketing (email, SMS, lifecycle) and Digital Products (GEO / AI-search, SEO, CRO, web builds, and web support). This role requires a hunter mentality with a specialty in these areas, aiming to become the market's go-to person for Darkroom's retention and digital services. The position involves building a book of business through partnerships, industry events, and targeted outreach, as well as closing inbound leads. Additionally, the Account Executive will be responsible for upsell and cross-sell motions within the existing client base, working alongside Managing Directors and the SVP of Strategy. This is a high-accountability role with clear revenue KPIs and uncapped commission, rewarding self-sourced pipeline generation. The preferred location is NYC.

Requirements

5+ years in a full-cycle Account Executive or equivalent sales role with a documented closing track record.
Agency, MarTech, or SaaS experience strongly preferred.
Closer DNA: carried a quota and closed new-business and expansion deals.
Energized by revenue outcomes, and source own pipeline rather than waiting for leads.
Vertical credibility: ability to speak fluently about retention/lifecycle marketing, SEO and the shift to AI-search / GEO, CRO, and web builds.
Network-builder: ability to turn partners and conferences into a durable pipeline.
Commercially instinctive.
Self-directed operator: highly organized, proactive, fast-moving.
Tool-proficient: HubSpot (or equivalent CRM), Notion, Google Workspace, Slack; comfortable reading performance data and dashboards.
Polished communicator: Fluent English, strong video presence, comfortable presenting to founders and CMOs of growth-stage DTC brands.

Nice To Haves

Specialty in Retention Marketing (email, SMS, lifecycle) and Digital Products (GEO / AI-search, SEO, CRO, web builds, and web support).
Experience with platforms like Klaviyo and broader retention stack.
Familiarity with AI-search optimization, SEO, conversion-rate optimization, web builds, and ongoing web support.

Responsibilities

Own a quarterly new-business number for retention and digital products.
Build and work a partner ecosystem (Klaviyo, Shopify Plus, retention and CRO tech, AI-search and SEO platforms) as a durable referral engine.
Represent Darkroom at industry events and conferences in your vertical and build local/in-market relationships that surface deals.
Develop and pursue a named target ("whale") list of brands that fit your services.
Field and close inbound leads that arrive in your vertical.
Lead the full commercial process: scoping, pricing, proposal, and close.
Work with the marketing team to understand inbound strategy across content creators, SEO, and other deal sources.
Run a standing weekly expansion meeting with the Managing Directors of your departments and Will Margaritis (SVP, Strategy) to work the client base for upsell and cross-sell opportunities and drive flagged deals to close.
Proactively identify expansion opportunities through client conversations, performance data, and account signals.
Maintain deep, current command of Darkroom's retention and digital service catalog and the platforms behind it.
Be present on onboarding calls for new clients in your vertical to establish the expansion relationship from day one.
Maintain clean pipeline documentation in HubSpot and Notion.