Account Executive - Professional Services

Cisco•San Jose, CA

1d•Hybrid

About The Position

Join a high-impact team of services strategists dedicated to driving Cisco’s recurring revenue growth and delivering exceptional customer outcomes. As a key partner to the broader Account Team and Customer Success, our group bridges the gap between technical solutions and long-term business value. We operate in a highly collaborative environment, partnering with CX product management, renewals, and global services sales to ensure our customers receive the best support coverage available. You will work in a culture that values cross-functional engagement and data-driven insights to solve complex challenges for our clients. It is an exciting opportunity to lead strategic initiatives that directly influence Cisco’s position as a market leader.

Requirements

8+ years in Services, either in Sales or Delivery
Experience leading service strategies and closing complex sales deals with cycles lasting 6 to 18 months.
Experience closing very large Professional Services deals, of $20M+
Proficiency in conducting data analysis to uncover buying propensity, service availability, and unattached product potential.
Experience with strategic account planning and embedding analytics into customer engagement methodologies.

Nice To Haves

5+ years of Sales experience in the Federal or Service Provider segments
Experience building business cases and ROI justification
Proven ability to build, sustain, and strongly influence C-level relationships within major customer accounts.
Technical knowledge regarding service offerings, premium support programs, and point-of-sale attach strategies.
Exceptional collaborative skills for navigating high-engagement, cross-functional environments including product management and architecture teams.
Strong consultative mindset with the ability to anticipate and drive a customer's strategic business outcomes.
Ability to evangelize service solutions across a geographic theatre and shape GTM-wide prospecting strategies.
Skill in identifying institutional "Champions" and navigating complex organizational "Paper Processes" to secure deal closure.

Responsibilities

Drive incremental services growth by leading the overall strategy for customer outcomes and recurring revenue business.
Collaborate cross-functionally with account teams and specialists to develop, qualify, and close high-complexity service opportunities.
Manage long-term customer relationships and C-level engagements to influence decision criteria and secure Cisco’s competitive advantage.
Utilize data analysis and customer insights to uncover new opportunities, address pain points, and provide accurate weekly and monthly sales forecasts.
Strengthen the partnership between sales and customer success to ensure end-to-end service alignment and the delivery of expected business outcomes.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)