Account Executive - Personal Injury

NATIONAL ARBITRATION & MEDIATION, LLC•Garden City, NY

42d•Hybrid

About The Position

National Arbitration & Mediation (NAM), a leading provider of Alternative Dispute Resolution (ADR) services, is seeking an Account Executive to support the growth of its Personal Injury practice. This role is ideal for a relationship-driven professional focused on business development, client management, and consultative sales. The Account Executive will act as a trusted advisor to law firms, insurance carriers, claims professionals, and other clients, guiding them through arbitration and mediation processes from start to finish. The position offers the opportunity to build long-term relationships, grow accounts, and significantly impact client outcomes.

Requirements

2+ years of experience in Account Management, Business Development, Client Success, Sales, Legal Services, or Professional Services
Strong relationship-building and consultative selling skills
Excellent verbal and written communication skills
Highly organized with strong follow-through and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office

Nice To Haves

Associate or bachelor’s degree
Experience working with law firms, insurance carriers, or legal service providers
Experience using CRM platforms such as Salesforce or HubSpot
Experience managing client portfolios or strategic accounts

Responsibilities

Develop and Grow Client Relationships: Build and maintain strong relationships with attorneys, law firms, insurance carriers, and claims professionals. Serve as a trusted advisor and primary point of contact for assigned accounts. Identify opportunities to expand client utilization of NAM's arbitration and mediation services. Conduct regular outreach to existing and prospective clients through meetings, calls, networking events, and industry conferences.
Drive Business Development Efforts: Promote NAM's ADR services to existing and prospective clients. Develop strategies to increase account penetration and client engagement. Generate new business opportunities within assigned territories and/or accounts. Represent NAM at industry events, client meetings, and professional networking functions.
Manage Client Matters: Coordinate arbitration and mediation matters from inception through completion. Ensure a seamless client experience throughout the case lifecycle. Partner with internal operations and case management teams to deliver exceptional service. Respond promptly to client inquiries and resolve issues efficiently.
Maintain Sales Activity and Reporting: Track client interactions, opportunities, and pipeline activity within CRM systems. Maintain accurate records of sales and account management activities. Collaborate with leadership to support growth initiatives and revenue objectives.