Account Executive, New Business

Ilitch Sports + Entertainment•Detroit, MI

2d•Onsite

About The Position

The Account Executive, New Business is responsible for driving season membership sales for the Detroit Tigers and Detroit Red Wings. This position is also responsible for selling a full menu of ticketing products, developing new customer relationships, and strengthening relationships with existing customers.

Requirements

Bachelor’s degree in Sports Management, Business, Marketing, Communications or related field
Minimum 1-year sales experience preferably in a ticket sales role
Knowledge of sports and entertainment industry
Possess the highest integrity and ethical standards
Effective verbal and written communication skills
Demonstrated ability to formulate solutions and resolve issues in a timely manner
Exceptional organizational skills with an ability to multitask and maintain deadlines in a high-paced environment
Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint
Strong attention to detail and accuracy with high standards for quality; ability to keep accurate and detailed records
Excellent phone etiquette and professional demeanor
Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work

Nice To Haves

Knowledge and previous use of classic ticketing sources, CRM Database and Archtics preferred, but not necessary.
Perform other duties and responsibilities as assigned

Responsibilities

Meet or exceed both individual and team sales goals
Actively research and prospect new sales leads
Establish, promote, and maintain relationships with group and premium clients
Conduct 70+ outbound calls per day to generate new business
Set 10+ appointments per week to generate new business
Create opportunities for new business with existing customers, such as tours, theme nights, pre- and post-event receptions
Handle all incoming calls from sales prospects
Provide first-class customer service to generate new clients and sales revenue, as well as repeat business and referrals
Ensure timely collection of payments, monitor ticket fulfillment and maintain detailed records on purchase history
Perform assigned game day responsibilities such as attending games to develop an understanding of events, meet new and key clients to ensure they have a positive experience, as well as participate in any promotions or appointments as requested
Maintain and submit accurate daily, weekly and month reports on sales activity.