Account Executive, Membership Services

Detroit Lions•Detroit, MI

4d•Hybrid

About The Position

The Account Executive, Membership Services is responsible for the retention and management of Season Ticket Members. Account Executives are tasked with exceeding the expected level of service for full season customers and renewing them year over year while growing their book of business via cross-selling, referrals, and other new business initiatives. Account Executives will also be responsible for selling new business as well during parts of the year.

Requirements

Minimum 1-year of proven sales and customer service experience required
Ability to work independently and as an effective team member
Strong customer service skills and problem-solving abilities
Ability to handle a fast paced and sometimes high stress environment
Excellent communication and organizational skills with a client-centric attitude
Professional, self-motivated, confident and willing to lead by example
Ability to work in a team-oriented environment with an irregular work schedule (including nights, weekends and some holidays)
Ability to multi-task and effectively adjust to a rapidly changing market
Demonstrate a work ethic with an innate sense of urgency and tenacity
Team oriented attitude, relationship building, professional demeanor and appearance
Strength in time management, organization and customer service skills
Ability to work a flexible schedule including nights, weekends and some holidays
A valid Driver's License and safe driving record

Nice To Haves

Bachelor's Degree preferred
Experience with a professional sports or entertainment venue preferred
Knowledge of Archtics ticketing systems, Microsoft Dynamics (STR) and basic Excel/Word proficiency are all preferred
May require work out of both the Ford Field Management Office and the Allen Park Training Facility

Responsibilities

Provide exceptional customer service and touchpoints to Lions Loyal Members and track those activities in both the ticketing and CRM systems
Maintain monthly touchpoints with customers, meet them face to face (both in-season and during off-season appointments), and hit touchpoints targets with each customer in a way best suited to that customer's needs
Inform, educate, and instruct Lions Loyal Members on their benefits and best practices, acting as an informed consultant and trusted advisor
Renew full season and partial accounts (when needed) at an exceptional rate, while also putting a focus on new business sales throughout the year
Build relationships and credibility with the account base through efficiency, dependability, and a positive and helpful attitude
Answer all customer inquiries as immediately as possible, with average response time under 1 business hour, never to exceed 24 hours without a response during the work week
Execute all customer requests through the box office and secure payment for season ticket memberships when necessary
Cross-sell account base to groups, partial seasons, suites and additional season ticket packages or premium products
Assist in management of season ticket accounts including delivery of season tickets, group tickets and playoff tickets
Act as Membership Services Team member in answering in-bound calls on season ticket hotline and assisting other customers
Participate in sales and renewal campaigns that target accounts that are owned by other account executives when needed as determined by management
Cover assigned shifts at sales tables, events and other Season Ticket Member experiences/events through the off-season, in-season or on gameday specifically
Maintain an appropriate level of knowledge of Microsoft Office and other software
Be motivated, reliable and able to work independently or as part of a team
Maintain professionalism when communicating with internal and external contacts
Be accurate and efficient with ability to meet deadlines
Be detail oriented with strong organizational skills
Adjust work schedule to meet departmental demands
Keep appropriate information confidential
Accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position