Account Executive, Membership Services

Minnesota Timberwolves•Minneapolis, MN

3d•Hybrid

About The Position

The primary focus of this position is to develop and nurture client relationships with the focus on renewing and growing season memberships for the Minnesota Timberwolves & Lynx.

Requirements

Strong written and verbal communication skills required.
Ability to establish effective client and interdepartmental relationships, manage multiple client contacts and projects, and drive business.
Able to interface with colleagues, senior executives, and clients effectively and personably, recognizing the need to adjust communication style according to the audience.
Ability to tactfully handle and resolve issues and follow up accordingly.
Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
Knowledge of CRM is strongly preferred.
Able to work flexible hours including nights, weekends and holidays.
Ability to work well on a team and independently.
Ability to manage specific processes and tasks in the department under supervision.

Nice To Haves

Minimum one (1) years of Sales and Service experience preferred.
Experience working in the business side of a professional, minor league or college team is preferred.
Bachelor’s degree or equivalent experience preferred.

Responsibilities

Provide an exceptional level of customer service while educating and implementing member program activation for all assigned members.
Renew and grow the designated business portfolio within all assigned season ticket members.
Cold call, attend charity events and networking events, conduct professional meetings with potential prospects.
Grow current accounts by selling Premium Seating and Group Tickets.
Responsible for 60+ calls, 50+ emails, 5+ set/completed appointments, 5+ handwritten cards and at least 1 surprise & delight per week. Account Executive must also have contact with their clients every 60 days.
Generate new sales revenue by adding new clients to business portfolio.
Participate in the Timberwolves & Lynx on-going training programs.
Document all communications with clients in CRM.