Account Executive, Hospice (Santa Clara County)

ANX Home Healthcare & Hospice Care•San Jose, CA

2d•$85,000 - $105,000•Hybrid

About The Position

ANX is a healthcare company founded in 2007 by nurses, committed to providing expert, reliable care with an emphasis on community health. They offer home healthcare services for homebound patients and 24/7 hospice care for individuals with limited life expectancies or those no longer seeking aggressive medical treatment. ANX Hospice Care is provided by a specially-trained team including a medical director/physician, medical social worker, skilled nurse, home health aide, spiritual counselor, and hospice volunteer. The company has received numerous awards and recognitions, including Best Places to Work, Gold Seal of Approval from The Joint Commission, and CMS certification. They are also a preferred partner for several health plans and hospital systems and maintain high customer satisfaction ratings.

Requirements

Outstanding interpersonal, communication, presentation, and customer service skills.
Prior enterprise sales experience (3-5+ years) in home health, hospice, or related healthcare industry.
Basic computer competency (MS Office Suite, Google Suite).
Ability to travel within assigned territory and sales meetings as required.
Ability to deal effectively with ambiguity and challenging situations.
Strong creative problem solving skills, attention to detail, and collaborative mindset.

Nice To Haves

Bilingual is a big bonus.
Knowledge of CRMs, EMRs, and data analytics platforms preferred.

Responsibilities

Achieve sales targets and develop new clientele within the assigned territory.
Build market leadership for ANX by analyzing market trends, identifying prospects and facilities, uncovering partnership opportunities, and developing/deepening business relationships.
Utilize on-the-ground efforts such as cold-calling, drop-bys, in-service presentations, and traditional marketing techniques.
Drive weekly reporting efforts and conduct annual/quarterly service reviews for top accounts.
Research and analyze market conditions, competitive landscape, and target market profiles to identify potential new partners and clientele.
Ensure a strong company presence in the area through various outreach methods.
Maintain comprehensive knowledge of industry trends, government regulations, and new payer groups.
Plan and achieve territory revenue and admission goals, working with the business development team and operations on annual business plans.
Develop new business strategies to identify and pursue high-value prospects including physicians practices, hospitals, skilled nursing facilities, long term acute care, Residential Care Facilities for the Elderly (RCFE), and other senior living settings.
Manage and nurture relationships with referral partners using value-added services, educational programs, and charitable events.
Manage and nurture internal relationships with ANX departments (intake, clinical, admin) to ensure smooth patient transitions.
Maintain an active database of 200+ referral partners with detailed demographic and psychographic information.
Promote a consistent flow of referrals and admits, meeting a minimum performance level of 85% of target quota.
Make sales calls, arrange appointments, engage in prospecting, generate leads, qualify opportunities, and propose solutions.
Meet with the business development team/executive team weekly to discuss sales activities, opportunities, and potential issues.
Gather and organize account-related information and provide input on key customer opportunities or service offerings.
Assist senior management in developing and implementing monthly account planning and activities.
Analyze account performance and develop quarterly/annual account reviews with data on service levels, admission patterns, readmission trends, and other business insights.
Act as a liaison between referral sources and ANX, providing information on services and company updates.
Deliver educational programs to maintain positive customer relations and keep referral sources informed.
Maintain comprehensive working knowledge of community resources and assist customers in accessing them.
Serve as the primary point of contact for patients, referral sources, and the ANX clinical team to maintain high customer service levels and anticipate care delivery issues.
Participate and complete all company-sponsored education and development events.
Participate in special projects and perform other duties as assigned.
Adhere to and participate in the Company’s mandatory HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policy and procedures.