Account Executive, GEO Territory

Genesys

5d•Hybrid

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Drive the accuracy, visibility, and operational integrity of the SMB sales pipeline, ensuring that every opportunity progresses with clarity, discipline, and strategic alignment. This role plays a central part in enabling revenue outcomes by combining end-to-end ownership of select opportunities with structured partner support across a high-volume environment. At Genesys, we are advancing customer experience through AI-powered innovation and empathy-led design, and this position contributes directly by helping partners and customers move efficiently from interest to value realization. You will influence deal strategy, forecasting reliability, and cross-functional coordination while gaining exposure to partner ecosystems and full-cycle sales execution. This role offers strong visibility into revenue operations and a clear pathway to expanded ownership in sales strategy and enterprise selling.

Requirements

2+ years of experience in sales, including exposure to BDR, SDR, or full-cycle account executive roles
Strong understanding of sales processes, pipeline management, and forecasting methodologies
Demonstrated ability to maintain high levels of accuracy and discipline in CRM systems and data management
Experience managing multiple opportunities simultaneously in a fast-paced, high-volume environment
Strong communication skills, with the ability to clearly articulate next steps and align stakeholders
Ability to collaborate effectively with partners, internal teams, and cross-functional stakeholders
Foundational understanding of SMB market dynamics and customer buying behavior
Proven ability to stay organized, detail-oriented, and process-driven in a scaling environment

Nice To Haves

Experience supporting or working within partner or channel-driven sales models
Familiarity with CRM and forecasting tools such as Salesforce or Clari
Exposure to SaaS or cloud-based technology sales environments
Ability to interpret account potential and contribute to opportunity-level strategy

Responsibilities

Maintain high-integrity CRM data and ensure all opportunities reflect accurate stage, next steps, contacts, and timelines
Drive forecasting accuracy and pipeline visibility, ensuring alignment between committed forecasts and actual outcomes
Enforce pipeline hygiene standards to improve deal velocity, data quality, and decision-making reliability
Ensure all opportunities meet internal compliance requirements, including documentation, approvals, and data completeness
Enable partner-led deals by guiding positioning, competitive strategy, and execution approach to improve win rates
Coordinate internal resources and provide partners with relevant tools, insights, and context to accelerate deal progression
Own end-to-end execution of TSD-registered opportunities, including discovery, solution alignment, pricing, and closing
Lead structured deal progression by proactively managing next steps, timelines, and stakeholder alignment across the sales cycle
Partner with Solutions Consultants to validate technical fit and deliver compelling solution demonstrations
Act as the primary customer contact for TSD-led opportunities, ensuring a seamless and professional buying experience
Manage internal approvals and cross-functional dependencies to remove blockers and drive deals to close
Strengthen alignment with Partner Managers to improve partner performance and resolve execution challenges