Account Executive- GAS

Eversource Energy•Westwood, MA

13d

About The Position

This position provides small commercial and residential developments that are not strategic customers with a coordinated point of contact for all customer issues related to gas distribution services. This position also contributes to the Company by improving customer satisfaction, retaining and growing profitable distribution and value-added service revenue. This role contributes to the Gas Operations business objectives by increasing the number of new gas customers and providing a more seamless “end to end” sale and service experience for our gas customers. Essential Functions: Proactive Customer Relationship Management - the activities associated with developing strong customer relationships within the assigned customer segment (small commercial and residential developments). New Customer Connections- responsible for ensuring timely installation of new or upgraded utility services and for accurately providing related load and revenue estimates for customers annually and under for defined customer segments. Corporate Positioning- develops and implements strategies for achieving corporate objectives with the small account customer base, such as customer education, identifying rate changes or promoting energy efficiency programs. Customer Service - enforcement of customer service policies, coordination of installation of new or upgraded utility service, follow-up on reliability or service quality problems, various administrative functions, billing related issues and general customer inquiries. Revenue Cycle – collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers. Promotes new technologies to align with Eversource’s net zero targets. Proactively provides solutions for all new business opportunities that results in profitable, incremental gross margin to achieve targeted financial and growth objectives.

Requirements

Requires excellent communication skills (verbal and written)
Strong interpersonal skills
Management skills (leading, coaching, hiring, holding people accountable, etc.)
Strong business acumen and technical knowledge of electric and gas distribution systems
Ability to use PC, tablet and desktop applications (e.g. Microsoft Word, Excel, MAXIMO, OMNI and Salesforce)
Bachelor’s degree in engineering, Business Administration, related discipline or equivalent experience
Three (3) to five (5) years of experience in selling/servicing large commercial and industrial customers or related industry experience
Valid Drivers License

Nice To Haves

Construction (residential and commercial) experience, and Project Management experience helpful.
Working with residential and commercial developers.

Responsibilities

Proactive Customer Relationship Management - the activities associated with developing strong customer relationships within the assigned customer segment (small commercial and residential developments)
New Customer Connections- responsible for ensuring timely installation of new or upgraded utility services and for accurately providing related load and revenue estimates for customers annually and under for defined customer segments
Corporate Positioning- develops and implements strategies for achieving corporate objectives with the small account customer base, such as customer education, identifying rate changes or promoting energy efficiency programs
Customer Service - enforcement of customer service policies, coordination of installation of new or upgraded utility service, follow-up on reliability or service quality problems, various administrative functions, billing related issues and general customer inquiries
Revenue Cycle – collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers
Promotes new technologies to align with Eversource’s net zero targets
Proactively provides solutions for all new business opportunities that results in profitable, incremental gross margin to achieve targeted financial and growth objectives