Account Executive - Farmer

ISG Technology•Wichita, KS

8d•Hybrid

About The Position

The Account Executive – Farmer, will be responsible for managing and growing existing client accounts, ensuring they continue to receive exceptional value from ISG. This role focuses on cultivating strong relationships, identifying opportunities, upselling and cross-selling, and ensuring customer satisfaction to drive long-term client retention and growth. This role will promote IT Solutions that help client’s achieve their short-term and long-term business goals with a focus on making technology a strategic differentiator. The Account Executive – Farmer will have a customer-centric mindset, and a proven track record of expanding accounts.

Requirements

High School Diploma or equivalent, required.
Bachelor’s Degree in Business or related field, required.
Proven experience in Account Management, Customer Success, or Sales typically gained over 5+ years.
Experience with consultative selling, account growth, and customer retention strategies.
Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.
Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations.
Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.
Leadership – Lead people and get results through others in a positive and inspiring manner.
Management – Organize and manage multiple priorities.
Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
Organizational Support – Follow company policies and procedures and complete other duties as assigned.
Judgment – Include appropriate people in decision-making process.
Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well.
Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner.
You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Nice To Haves

Strong understanding of managed IT services, preferred.

Responsibilities

Upsell / Cross-Sell aligned to 6 quarter financial plan per account
Scheduling & Leading Client QBR’s
Managing 95%+ MRR Renewal Retention Rate
Referrals
95%+ CSAT & Promoter NPS position
Development of Client Practice Road Maps with Practice Leaders
Executive Relationship Management
MRR, PS, HW/SW
Building and maintaining long-term relationships with clients, ensuring their satisfaction.
Working closely with clients to understand their evolving business needs and identifying opportunities for upselling additional services, renewals, and cross-selling complementary solutions.
Conducting regular business reviews, meetings, and strategy sessions with clients to demonstrate the value of existing services and propose new solutions that align with their goals.
Managing contract renewals, ensuring clients are informed about their options and maintaining 95%+ retention rates.
Tracking account performance, client feedback, and renewal schedules using CRM systems to ensure opportunities are not missed and accounts remain healthy.
Managing and maintaining a robust sales pipeline by consistently identifying, nurturing, and qualifying new internal opportunities.
Work closely with the sales and services team to deliver tailored solutions and ensure successful implementation of new services.
Support the company by completing all other job duties assigned.
Stay informed about industry trends, competitors, and emerging technologies to provide clients with informed advice and stay ahead of their needs.
Engage with Service Delivery Manager to provide a point of contact for the client for any service-related-issues.
Address customer inquiries, challenges, or concerns in a timely manner, working with internal teams to resolve technical or service-related issues.