Account Executive- Employee Benefits

Higginbotham•Mobile, AL

18h

About The Position

The Employee Benefits Account Executive serves as the primary client advisor and operational leader for complex employee benefit accounts. This role is responsible for executing the client service strategy, overseeing the account team, and ensuring consistent delivery aligned with the firm’s Gold Standard Service Model. The Account Executive focuses on technical expertise, service execution, compliance, and proactive client engagement while supporting producers and contributing to client retention and satisfaction.

Requirements

8+ years of experience as an Account Manager or Senior Account Manager in the insurance industry
Experience with ACA and ERISA Required
Experience with fully insured financial arrangements and alternate funding methods required
Requires Active Life & Health License
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Applied Epic experience preferred, but knowledge of similar Agency Management System (AMS) is acceptable

Nice To Haves

Leadership skills and ability to motivate fellow employees
Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability: Acknowledgment of the importance of being present and punctual.
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Responsibilities

Manages a complex book of business and accounts comprised of clients with mostly of self- funded methods, advanced contract features, and structures that require a higher level of expertise
Provides strong insurance technical expertise to clients and members of the internal account management and sales teams
Works to develop and retain consultative, partnership relationships with customers/prospects
Creates and executes proactive and ongoing contact initiatives
Develops, executes, and monitors comprehensive customer service plans that reflect the customer's business and risk management goals
Delegates administrative client tasks to account team members
Serves as primary internal contact to coordinate all deliverables for clients
Works with Internal Partners, Clients, and Carriers to ensure accurate and timely responses to all outstanding issues
Oversees data preparation for all Requests for Proposals (RFPs) and manage the marketing/negotiation process for clients
Assists in the preparation of renewal and new business proposals
Prepares standard and custom materials needed for client meetings, including but not limited to agendas, reports, calendars, and other handouts
Educates and advises as a technical expert for clients on all employee benefit topics ranging from specific insurance products to compliance topics and data analysis
Ensures client accounts are compliant, including educating and advising clients as well as executing compliance requirements and deadlines
Identifies and educates clients on product opportunities for new business and promotes cross- selling
Attends and presents at local enrollments/client meetings as necessary (occasional travel may be required)
Maintains various actuarial and data analytical reports for clients
Consults regularly with clients to review claims experience and trends to discuss strategies
Documents items in the agency management system
Maintains current, sound documentation of all pertinent business-related activities and communications regarding clients’ accounts and ensures protection and security of sensitive client data
Acts as a mentor for employees that are new to the employee benefits industry and assists with training/continuing education of less senior employees
Other miscellaneous projects that support the overall department and team
Attends and completes any training sessions or assignments as required
Performs other related tasks as needed