Account Executive, Client Management

UnitedHealth Group•Eden Prairie, MN

4d•$91,700 - $163,700•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Account Executive (AE), Client Management is a position that requires focus on an assigned portfolio of clients within a specific geographic area. The AE is responsible for the overall growth, retention and strategic planning of that portfolio. This includes acting as the lead for "inside sales" (upsells) and overall management of customer retention, satisfaction and up sell activity of their assigned accounts, operational submission of changes and plan maintenance and member specific assistance. In addition, the AE will be the liaison between sales, operations and the customer. The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and solid organizational skills. Self - starter high - performing individual; has comprehensive understanding of the PBM environment and broader health care system ability to work across departments to achieve success; has positive and respected relationships and uses knowledge and organizational skills to achieve desired objectives; exhibits ability to manage client expectations based on Optum’s capabilities - and looks for up sell / growth opportunities with the client; manages customer satisfaction of assigned accounts; takes accountability for individual and team objectives. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

5+ years of experience in PBM Client Management and/or Pharmacy Benefits Implementation guidelines for low to mid-tier companies (5000+ employees)
3+ years of experience with owning / managing a book of business, responding to questions from clients, management and technical associates
Experience using RxClaim or similar claim adjudication system, to validate service delivery of Pharmacy Benefits
Experience with renewal strategy & upsells
Intermediate experience or higher using MS Excel to create basic spreadsheets; sort, filter, import/export data, create charts and graphs, and use basic formulas
Intermediate experience using MS PowerPoint to create and modify presentations
Willing or ability to travel up to 10%25 as needed

Nice To Haves

Experience utilizing software programs specific to Optum’s applications
Experience analyzing / understanding reports, metrics and client trends
PBM industry knowledge within the market and regulatory environment

Responsibilities

Maintain overall accountability for client satisfaction, retention and growth
Use industry knowledge to add value to the clients’ operation and look for up sell opportunities
Maintain an ongoing knowledge of clients’ business; as well as their contract with Optum
Provide leadership for new client projects / implementations
Provide regular communication to management on client concerns and feedback
Communicate with clients via face - to - face meetings, conference calls and written correspondence
Interfaces with internal Optum departments
Assist in the marketing of sales strategies; product / service information
Maintain client business plan
Understands the Eligibility and Pharmacy Claims adjudication process
Monitor performance guarantees / Service Level Agreements
Negotiate contract renewals
Conduct periodic reviews with client and recommend new products / services as appropriate
Participate in best and final sales support as appropriate
Travel to client sites may be required
Other duties as assigned