Account Executive - Cargo Sales

United Airlines•Chicago, IL

1d•Hybrid

About The Position

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Requirements

Bachelor's degree or 4 years of relevant work experience
2+ years of sales experience with direct customer contact or cargo customer service/sales experience
Excellent written and verbal communication skills
Good reading comprehension skills
Communicates accurate information and ideas via a wide range of media/mediums to various audiences
Knowledge of the competitive landscape
Required to travel up to 25%-30% of the time
Must possess a valid, active driver’s license and have access to a reliable personal vehicle to travel to customer meetings throughout the region.
Must be legally authorized to work in the United States for any employer without sponsorship

Nice To Haves

Master’s degree

Responsibilities

Outside sales, account management and development to drive revenue growth and ensure customer satisfaction.
Introducing cargo product in the market, maintaining sales and high standard of service to customers.
Develop customer relationships into long-term business relationships.
Proactively solicits cargo business from existing and prospective accounts to achieve and exceed revenue goals.
Makes frequent in-person sales calls and follow the Diamond model (relationship on different level and with different departments).
Responsible for mid-term, long-term and export selling, consignee sales and import sales.
Creates and maintains account profiles in United systems.
Creates awareness of all UA products and services in the area to magnify market influence and generate future sales.
Builds and maintains all-around industry knowledge including freight forwarding, airlines and commercial sector.
Stays current on competitive landscape, studies market conditions to pinpoint new breaks, prospects and/or possible threats.
Provides total and efficient service to accounts.
Takes ownership of account management and relationship management for assigned portfolio.
Maintains creative business development approach ensuring balanced advocacy for business and customer needs.
Enhances cargo revenues by developing account business plans and forecasting.
Facilitates Quarterly Business Reviews (QBR) as appropriate.
Responsible for rate negotiations and implementation including ad-hoc capability.
Actively manages customer allotments.
Supports network optimization tools and processes.
Partners with Freight Accounting for rate/billing oversight.
Managing a diverse range of customers who pose a high volume of needs/demands with diplomacy.
Maintains enthusiastic, solution-oriented outlook.
Takes a pro-active approach to problem solving working closely with customers and/or colleagues to offer solutions, recommend changes or modifications.
Computer literate ensures accurate and compliant record keeping in designated systems. (i.e. Utilizes Salesforce.com for documentation and to uncover sales opportunities).
Promotes emerging technology such as eUsage.