Account Executive - Automotive Lending Solutions (Hybrid: Wilmington OH)

Vitu • Wilmington, OH

23d • Hybrid

About The Position

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia. Vitu Collateral Management Solutions (CMS), Inc. is seeking an Account Executive to join our team supporting our lender/client partners. The Account Executive will provide client and operational support to the CMS business. This position will interact with multiple internal teams and clients to answer client contract, service fulfillment and project questions, and create agreements for the agreed upon projects.

Requirements

• 3+ years of automotive title and/or vehicle finance and client support preferred.
• 3+ years client relationship experience or equivalent.
• Strong ability to negotiate and gain consensus across a diverse group of participants.
• Effective communication skills: written, verbal and presentation.
• Proficiency in MS Office, Google and CRM tools.
• Mental acuity (i.e. detail oriented, ability to multi-task, prioritize) to execute the duties of the position successfully to meet business needs.
• Prepared and skilled in Client interactions.
• Strong critical thinking skills to identify client and business needs and solutions.

Responsibilities

• Contribute to client satisfaction by providing high customer service supporting non-managed clients with general and complex contract and service fulfillment-related questions and concerns.
• Provide comprehensive oversight of the lifecycle of projects. Work with internal and external stakeholders to gather and document requirements, establish timelines, obtain level of effort and determine pricing for initiatives like: database testing, client mergers/acquisitions, logo changes, name changes, data clean-up, and other special projects.
• Prepare, and obtain execution of contract related documentation like Service Request Forms (SRF); process pricing information through appropriate channels to ensure proper billing; properly disburse all fully executed documents; maintain contract renewal site of Sales & Marketing; update AE with new client/contact information; assign Client ID’s to new Clients.
• Effectively lead calls with internal/external teams and participants.
• Point of contact for escalations. Liaise and interact as a voice for both company and client. Coordinate resolution to pivotal customer issues and concerns, safeguarding the business. Ensure clients are notified and remain updated of planned or unplanned deficiencies of services, from discovery through remediation.
• Provide proactive communication to clients related to operations status updates, as well as product and software enhancements.
• Assist with resolution of invoice questions and disputes.
• Manage client cancellations.
• Educate clients on the use of title management software.
• Other special projects and duties as assigned.

Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed