Meritain Account Executive, Alternative Health & Advocacy COE

CVS Health•Amherst, NY

15h•Remote

About The Position

The Account Executive is a key member of Meritain Health's Alternative Health & Advocacy Solutions Center of Excellence, responsible for supporting strategic initiatives, partner engagement, operational coordination, and client-focused activities across a growing portfolio of Alternative Health solutions and benefit programs. This role will serve as a critical liaison between internal stakeholders and external solution partners, helping to drive operational excellence, strengthen partner relationships, and support continued growth and innovation within the organization. The successful candidate will work closely with cross-functional teams including Client Management, Sales, Operations, Product, and Executive Leadership to ensure effective execution of strategic priorities and an exceptional experience for clients and members. Beyond day-to-day responsibilities, this individual will be expected to serve as a leader within a rapidly evolving and expanding team. The ideal candidate will bring a forward-thinking mindset, a passion for continuous improvement, and a desire to help shape the future direction of the Alternative Health & Advocacy Solutions Center of Excellence as it continues to grow in scope, impact, and market presence. The Account Executive develops and implements account management and cross/up sell strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies for a base of large market or multi-product and geography accounts. In addition to a competitive base salary, this role is also eligible for Sales Incentive Commission on top of base salary.

Requirements

5 + years of relevant industry experience as an Account Manager or Account Executive within the Third-Party Administrator (TPA) industry, health plan, healthcare consulting, or employee benefits environment.
Demonstrated success collaborating across highly matrixed organizations and managing multiple priorities.
Strong relationship management, communication, and problem-solving skills.
Proven ability to influence outcomes and drive initiatives without direct authority.
Desire to contribute to organizational growth, team development, and long-term strategic planning.
Health & Life license required.
Bachelor’s degree, or equivalent work experience.

Nice To Haves

Knowledge of advocacy, navigation, care management, centers of excellence, or alternative health solution models.
Experience working directly with strategic vendor, advocacy, or navigation partner relationships.

Responsibilities

Serves as the primary interface for all products and services and creates demand for the organization's products and services by raising their profile with customers.
Develops and executes account management strategy for a strategic, multi-geography or high tier book of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external senior or executive levels decision makers.
Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved.
Prepares client for renewal by explaining cost drivers of benefit plan, offers solutions to reduce costs, delivers renewal to client and producer.
Formulates complex financial decision recommendations and presents them to management.
Supports New Business Sales team with finalist meetings for new business.
Assesses the competitive environment and develops sales strategies to capitalize on market opportunities and drive a competitive advantage.
Develops, maintains and executes strategic cross-functional annual business plan and account strategy by customer that reflects the customer’s business objectives and how Aetna solutions align with those objectives to achieve our operational, financial, network, clinical and relationship initiatives (internal and external version).
Retains and cultivates a profitable book of business by coordinating the renewal process.
Works collaboratively within Meritain and across business functions to ensure customer needs are understood and key issues are addressed.
Responsible for Customer Strategy & Relationship Management for day-to-day contacts, senior management, and key decision makers – ensure multi- threaded throughout the organization - also leads/manages the Producer Relationship for this customer.
Understands industry trends, market dynamics and able to tie these levers to the Customer's/Account Strategy.
Leads coordination for communications of any Meritain (i.e. general business announcements, operational support, etc.
Directly accountable for retention of assigned portfolio (persistency and renewal goals), owns the financial management of their assigned book.
Owns, manages, and coordinates renewal strategies.
Drives/executes on upsell activities.
Supports New Business Sales team with finalist meetings for new opportunities.
Responsible for financial performance, including pricing and negotiation, ensuring alignment with profitability targets for assigned portfolio.
Reviews and consultatively presents customer reporting with meaningful analytics, trending, and insightful recommendations for additional programs and services.
Leads Presentations with clients.
Required to communicate with internal and external parties.
May require travel to offsite locations for in-person meetings