Account Director

Ntara•Johnson City, TN

18d•Remote

About The Position

The Account Director is responsible for the strategic growth, retention, and overall success of existing client accounts while supporting Ntara’s new business efforts. This role serves as the primary relationship owner for mid-to-enterprises-sized clients, acting as a trusted advisor who delivers measurable value through digital strategy, technical expertise and exceptional service. Account Directors partner closely with clients to understand their business goals and translate those goals into actionable digital initiatives. They lead annual planning and budgeting efforts, guide solution development, and remain actively involved throughout the full lifecycle of each engagement. Unlike many systems integrators, Ntara ensures that Account Directors stay engaged long after a project is sold—allowing for deeper relationships, stronger outcomes, and long-term client success. In this role, you will collaborate with a multidisciplinary team of digital experts, including PIM and DAM specialists, e-commerce strategists, developers, analysts, marketers, project managers, and industry experts. While supported by this team, the Account Director leads the charge—owning the client relationship, setting expectations, and ensuring delivery aligns with strategy. An excellent communicator and natural collaborator, the Account Director plays a critical role in making every client interaction the highlight of their day. Equally important is the ability to rally internal teams, manage complexity, and balance strategic vision with hands-on execution.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field
Experience working within a systems integrator, digital agency, or client-side digital experience environment
5+ years of sales experience in an account-facing, consultative role
Strong understanding of digital ecosystem principles and modern digital experience platforms
Exceptional verbal and written communication skills, including experience drafting contracts, requirements documentation, statements of work (SOWs), or similar materials
Proven consultative skills with the ability to synthesize complex inputs from multiple stakeholders and define a clear, actionable path forward
Strong presentation skills, including leading the development of strategic presentations and presenting to C-suite and VP-level executives
Demonstrated business development experience, including identifying, qualifying, and closing new opportunities in collaboration with senior leadership
Ability to travel up to 25%
Quick learner with a strong appetite for continuously learning new industries, technologies, and processes
Creative thinker with strong problem-solving abilities and solid business acumen
Hands-on, “roll-up-your-sleeves” mindset when working with clients
Comfort exploring, documenting, and selling innovative solutions alongside established offerings

Responsibilities

Serve as the primary point of contact and strategic lead for assigned mid- to enterprise-sized client accounts.
Build and maintain strong, long-term client relationships by developing a deep understanding of client objectives, challenges, and digital ecosystems.
Lead account strategy development, including annual digital roadmaps, budgets, and growth plans aligned to client initiatives.
Identify, qualify, and drive account expansion opportunities, including cross-sell and upsell of Ntara’s services and solutions.
Support Ntara’s New Business team by assisting with prospect qualification, solution development, and closing net-new client opportunities.
Translate complex client needs into clear solution approaches, partnering with internal subject matter experts across technology, data, and marketing disciplines.
Lead the creation of proposals, contracts, statements of work, and requirements documentation, ensuring accuracy and alignment with client expectations.
Present strategic recommendations and solution concepts to C-level and VP-level stakeholders in a clear, compelling manner.
Maintain involvement across the entire engagement lifecycle, ensuring continuity from sale through delivery and ongoing optimization.
Set, manage, and proactively communicate scope, timelines, risks, and expectations with both clients and internal teams.
Act as the internal client advocate, aligning cross-functional teams and driving accountability to deliver high-quality outcomes.
Partner with project management and delivery teams to ensure proper resourcing, issue resolution, and successful execution.
Facilitate regular client touchpoints, including status updates, business reviews, and strategic planning sessions.
Contribute insights from client engagements to help evolve Ntara’s service offerings and go-to market strategies.
Stay current on digital trends, platforms, and best practices to advise clients with confidence and credibility.
Travel up to 25% as needed to support client relationships and business development efforts.