Account Director

AKQA•Atlanta, GA

2d•Hybrid

About The Position

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products, and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and experiences that capture the imagination, delivering impressive returns for our clients. Client leadership at AKQA builds trusted partnerships, provides cross-functional direction, and ensures our teams deliver exceptional work that meets both client goals and customer needs. Client Directors bring strategic rigor and operational excellence to fast-moving engagements; they can balance relationship leadership with the practical realities of delivering high-quality digital products and services. We are seeking an experienced Freelance Client Director to support one of AKQA’s most established and celebrated client partnerships in Atlanta. This is a large-scale, high-profile account delivering digital products and services used by millions, with work spanning multiple business units, touchpoints, and customer experiences. In this role, you will lead day-to-day client partnership and delivery oversight, help align stakeholders across product, design, research, and technology, and proactively identify opportunities to improve outcomes and deepen the relationship.

Requirements

7+ years of agency or client services experience, with demonstrated leadership on complex engagements.
Strong experience delivering digital products and services (web/app/platform), partnering with product, design, research, engineering, and operations stakeholders.
Confident, credible presence with senior stakeholders; strong relationship-building skills grounded in substance, follow-through, and sound judgment.
Highly organized and detail-oriented; able to manage multiple priorities in a fast-paced environment with shifting constraints.
Clear, persuasive communicator (written and verbal) who can align diverse groups and drive decisions.
Proactive, solutions-oriented mindset with a commitment to quality and continuous improvement.

Responsibilities

Serve as a day-to-day lead for client relationships, building trust and credibility across multiple stakeholder groups and workstreams.
Act as a strategic partner: understand business objectives, clarify priorities, and translate needs into actionable plans for digital product/service delivery.
Lead client conversations with confidence, clarity, and authority—driving alignment on goals, timelines, roles, and deliverables.
Partner closely with Strategy, UX, Research, Technology, and Delivery leads to ensure work is high-quality, on time, and aligned to outcomes.
Provide oversight across a complex digital ecosystem (web, mobile, and supporting platforms/services), helping teams navigate cross-dependencies.
Identify and drive proactive opportunities (new initiatives, optimizations, pilots), bringing forward recommendations grounded in user and business value.
Anticipate risks early, manage expectations, and resolve ambiguity; escalate when appropriate with clear options and implications.
Support planning cadences (quarterly/initiative-level), mapping recommendations to client goals and measurable KPIs.
Engage effectively within an interactive client culture, strengthening relationships through both formal and informal collaboration.
Maintain strong documentation and communication hygiene (notes, decisions, action items), ensuring shared clarity across teams.