Account Director

Domestic & General•Norwalk, CT

21h•Hybrid

About The Position

As part of continuous in the US, we’re excited now that we are looking to bring an Account Director within the Client Delivery team. This role will play a pivotal part in managing the successful delivery of client initiatives across D&G’s US business. The Client Delivery team acts as a key interface between our clients, Client Relationship leads and internal delivery functions - including Marketing, Product & Technology, Service, Operations, Data & Analytics, and Commercial Finance & Underwriting. The mission is to ensure initiatives are delivered on time, on budget, and in line with D&G’s strategic priorities - maximising value for both D&G and the client. They will be responsible for cross-functional alignment, stakeholder communication, and driving scalable, repeatable solutions across a portfolio of client accounts - while driving the successful development of allocated clients leading to profitable business for the Group, working closely with key areas of the business.

Requirements

Solid experience managing complex client programs across multiple business functions.
Strong understanding of commercial trade-offs and prioritisation logic.
Expertise in managing interdependent initiatives in a multi-client environment.
Ability to translate strategic priorities into actionable delivery roadmaps.
Familiarity with Agile and Waterfall project management methodologies.
High attention to detail while maintaining strategic oversight.
Experience working with cross-functional teams in a matrixed environment.
Comfortable using or adopting tools such as Jira or Confluence for initiative tracking.
Demonstrated success in client-facing roles requiring diplomacy, adaptability, and resilience.

Nice To Haves

Knowledge of warranty, home-services, insurance or subscription businesses is a plus.
Awareness of industry trends, client strategies, and competitor activity to inform delivery planning and prioritisation.

Responsibilities

Manage end-to-end delivery of client initiatives across assigned accounts, acting as the primary client contact for all tactical delivery-related matters.
Develop, maintain, and drive long-term profitable relationships with key client contacts, identifying and delivering new sales opportunities from within allocated clients.
Act as the primary client contact for all tactical delivery-related matters.
Partner with Client Relationship Leads on strategy-to-execution handoff and communication, providing delivery insights and performance updates to support renewal, upsell, and cross-sell conversations.
Provide delivery insights and performance updates to Client Relationship Leads to support renewal, upsell, and cross-sell conversations.
Coordinate across internal delivery teams to align priorities and resource allocation and influence initiative scoping to align with D&G’s scalable delivery preferences.
Track initiative progress using workflow tools, surfacing risks and blockers early.
Ensure scope, budget, and timelines are clearly defined and maintained throughout.
Influence initiative scoping to align with D&G’s scalable delivery preferences.
Lead the launch of new clients, ensuring delivery aligns with D&G’s ways of working and limits configuration to support scalability.
Support client implementations and product launches, including validation of configuration and new functionality as required.
Support internal governance processes including approval gateways and cross-functional check-in, and report progress regularly to internal and external stakeholders with clarity and accountability.
Report progress regularly to internal and external stakeholders with clarity and accountability.
Continuously seek opportunities to improve delivery efficiency, repeatability, and quality.
Raise the profile of D&G through developing new relationships in all areas of allocated clients and industry networking
Analyse and report on performance on aspects of business performance, delivering new initiatives effectively and efficiently to maximize subscription revenue.
Liaise with all relevant D&G functions to ensure that projects and activities are collaborative, exceeding and managing client expectations