Account Director

Horizon Media•New York, NY

22h•$140,000 - $165,000•Hybrid

About The Position

Blue Hour Studios is a social-first content agency that was formed in 2019 and is an affiliate of Horizon Media. Blue Hour builds community and fandom by playing at the intersection of creators, culture, content, and commerce. The company is headquartered in New York and Los Angeles. At Horizon and Blue Hour Studios, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together. Our simple recipe for success? We hire talented people (thinkers, doers, dreamers, makers), challenge them and give them every opportunity to grow. Blue Hour Studios sits at the intersection of culture, content, creators and commerce and our Account team sits at the heart of Blue Hour. The Account Director will work on a portfolio of clients delivering the best, most inspired work across Blue Hour’s expanse of capabilities. This individual will use their rich account and brand strategy experience to bring forth inspired work across brands and translate key business objectives into clear and concise deliverables. This role will be the glue between clients and our Influencer, Creative and Strategy teams and tasked with producing the best creative and business outcomes for the brands that entrust us with their business. The Account Director will report to the Vice President, Account.

Requirements

8-10+ years creative agency or brand marketing experience
Strong operational prowess with experience building process
Exceptional digital marketing and strategic abilities across multiple business verticals
Client or agency relationship management experience preferred
High level of comfort presenting to clients and internal team members
Self-starter, demonstrates initiative
Strong Leadership skills and ability to develop and mentor teams
An advocate for and supporter of diversity, equity and inclusion

Nice To Haves

Influencer marketing and social creative production experience highly preferred

Responsibilities

Client Relationship Development
Holistic oversight of all accounts, with emphasis on content, innovation and client satisfaction
Oversee the implementation of new client and project teams
Manage client satisfaction, growth, retention and ensure exceptional experience in all client/agency interaction
Shepherd the appropriate resources around a client’s business and provide incremental leadership as needed
Lead and manage client and execution teams both internally and externally
Abide by, enforce, and evolve the ‘client experience’ framework/strategy to impact approach to client service that always positions us ahead of client needs
Develop a client feedback framework and appropriately manage feedback to ensure client and team success
Reinforce understanding of client’s business and uncovering of motivations/needs
Develop and maintain relationships with key leaders across various Horizon teams,, to collaborate and lead conversations for your client
Strategic Planning & Thought Leadership
Translate client goals into strategic, innovative creative and media solutions
Provide strategic counsel to clients and prospects
Develop and deliver effective and persuasive points of view
Understand our client’s business, competitive set and generate new ideas and see opportunities for growth
Ensures best practices are applied across disciplines: Oversee the development and maintenance of timelines, deadlines, processes and integration points for all digital projects
Lead teams to produce all campaign components seamlessly
Proactively manage client and internal team expectations
Ensure Account Team is providing innovative solutions to feed into clients’ goals, evaluating health of client business via analysis of relevant business metrics
Bring powerful thought leadership to consult on complex issues and identifies innovative solutions
Tap into Blue Hour resources/tools and collaborate with partner agencies to offer clients holistic business solutions
Business Growth
Spearhead new business opportunities and proposal development
Ability to strategically identify and persuasively sell in incremental solutions/capabilities to drive organic growth
Responsible for account/project profitability including forecasting and pre-close reporting
Team Management & Supervision
Foster collaborative, supportive, and innovative working environment and atmosphere
Ensure team members have training and support needed to achieve development goals
Conduct direct report’s performance reviews, coaching to maximize success
Guide team in setting goals and professional development timelines, ensure team members have challenging, level-appropriate projects and opportunities to learn new skills
Provide ongoing, real-time, performance feedback to ensure continued team growth
Active role in conversations around staffing needs