Account Director

Catalyst Exhibits•Kenosha, WI

4d•Onsite

About The Position

The Account Director oversees the successful execution of every project & account in their portfolio, ensuring a seamless & positive client experience throughout the entire exhibit lifecycle. This role manages multiple projects at once and calls for someone who is extremely organized, deadline-driven & able to determine what needs attention first when priorities compete. The Account Director brings a sense of urgency to every task, from managing timelines & budgets to coordinating show services & keeping internal teams aligned. Clear, proactive communication is a key part of this role: the Account Director keeps clients informed on everything that affects their projects, so they always know where things stand & feel at ease. Above all, this person is deeply customer service focused and makes sure client needs are addressed quickly, accurately & with care.

Requirements

Bachelor’s degree preferred.
Tradeshow and/or event management experience preferred.
Minimum of 3 years of account management experience preferred.
Communication : Clearly conveying deadlines, expectations, & feedback to internal team members and clients.
Problem-Solving : Identifying issues early and think proactively.
Time Management : Prioritizing tasks, managing deadlines, & ensuring efficient use of resources.
Adaptability : Staying flexible & calm under pressure, especially when project scopes/timelines shift.
Conflict Resolution : Navigating disagreements diplomatically while maintaining team cohesion & a professional attitude.
Collaboration : Working effectively across departments & with diverse teams.
Attention to Detail : Ensuring accuracy in planning, dates, addresses documentation, & execution.
Organization : Manage multiple accounts, at different lifecycle stages, simultaneously.

Responsibilities

Serve as the primary point of contact (post-sale for new business accounts and pre- and post-sale for existing accounts), ensuring client needs are addressed promptly, thoughtfully and with care.
Build strong relationships that foster open communication & deepen client understanding
Work directly with members of the internal sales team at any point in the project lifecycle
Organize & facilitate ongoing pre-show meetings
Maintain & update a comprehensive client event calendar, typically on a rolling 12-month basis
Oversee timelines/deadlines associated with each project, both internally and externally
Be the voice of the client within our building
Attend and support all project meetings & coordinate pre-show meetings with internal & external stakeholders
Primarily collaborate with project management to collectively communicate with all cross-functional teams to ensure seamless project execution
Generate addendums & change orders, as needed
Monitor project deadlines & hold clients accountable to them
Manage individual event budgets with clients & reconcile final billing post-show
Communicate budgetary changes to client throughout the project lifecycle
Coordinate & order show service on our client’s behalf, including Install & Dismantle, Transportation, Audio/Visual, Electrical, Rigging, Furniture, Floral, Catering, etc. (varies per client/job) and effectively manage change orders as it pertains to these services throughout the project.
Attend key shows & events (as needed)
Oversee the entirety of the exhibit installation process to ensure milestones, budgets & client expectations are met.