Account Director (Utilities)

Mindgrub • Baltimore, MD

8h • Remote

About The Position

Mindgrub Technologies is an award-winning agency focused on driving efficiency, growth, and ROI through AI and digital innovation for enterprise clients, particularly in the energy and utilities sectors. We are seeking a dynamic and experienced Account Director to manage and expand a portfolio of existing energy and utility accounts, as well as drive new sales by identifying opportunities within these industries.

Requirements

• 5+ years experience working in the energy and utilities industry strongly preferred.
• This position is fully remote. Candidates must be able to support occasional travel, as and when required to support client needs and industry events (less than 25% of time).
• 5+ years of proven experience as an Account Director or similar leadership role, with a successful track record in managing and expanding current accounts in a B2B environment.
• Sales experience is preferred and considered beneficial, but is not required.
• Strong leadership and people management skills, with the ability to motivate and inspire a team towards achieving targets.
• Strategic thinker with a deep understanding of account management principles and best practices.
• Demonstrated track record of successfully managing and expanding current accounts, achieving revenue targets, and driving customer satisfaction.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities with the ability to interpret data and make data-driven decisions.
• Ability to build new and maintain relationships with key stakeholders at different levels within client organizations.
• Self-motivated, results-oriented, and able to work independently as well as in a team environment.
• Strong technical and business acumen.
• Proficiency in CRM software, and other relevant tools.
• Strong understanding of Cloud, Web, Mobile App, and Marketing principles preferred.

Nice To Haves

• Strong understanding of Cloud, Web, Mobile App, and Marketing principles.

Responsibilities

• Building and maintaining strong relationships with existing energy and utility clients, understanding their challenges, pain points, and strategic priorities.
• Serving as the primary point of contact for key stakeholders on accounts, establishing and maintaining strong relationships.
• Understanding clients' business and technical needs, goals, and objectives to effectively position products/services and drive customer success.
• Regularly communicating with clients to provide updates, address concerns, and ensure satisfaction.
• Monitoring account performance metrics, analyzing data, and generating reports.
• Performing Quarterly Business Reviews with accounts to drive alignment and create strategic plans.
• Identifying and driving opportunities for account growth within the existing client base and developing strategies to capitalize on them.
• Collaborating with cross-functional teams (sales, marketing, product development) to support account expansion initiatives.
• Conducting in-depth account reviews to uncover additional needs or areas where products/services can provide value.
• Presenting and promoting new products, upgrades, or solutions to clients.
• Cultivating strong relationships with key stakeholders, acting as a trusted advisor, resource, and partner.
• Attending and driving key client meetings, workshops, industry events, and networking sessions.
• Anticipating and resolving risks, issues, or challenges to ensure high client satisfaction and retention rates.
• Actively seeking feedback from clients for improvement and relaying insights to internal teams.
• Collaborating with the sales team to provide input and support in developing account strategies and sales/expansion plans.
• Driving contract renewals, negotiations, and upselling opportunities.
• Providing accurate and timely sales forecasts, account updates, and activity reports to management.

Benefits

• Medical, dental, vision, and 401(k)
• Employer-paid Short-Term Disability (STD)
• Paid Time Off available when you start
• Free access to Premium Calm app subscription
• Annual training budget dedicated to your professional development
• A variety of fun Mindgrub hosted events and Committees to join (e.g. Adventure Club, Fun Committee, DEI Committee, Mindgrub Meet Ups, and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees