Account Director

TheLab•New York, NY

6d•Hybrid

About The Position

Wellcom is looking for an Integrated Account Director to lead client engagements centered around brand, digital marketing, content creation and ROI, with a focus on working closely with internal creative, production and technical teams to plan, brief and organize execution of the work. The ideal candidate would have 7+ years of experience leading larger integrated accounts preferably with retail or DTC experience. We are looking for someone who is strategic, a relationship builder internally and externally, to guide our clients and internal teams to deliver the best results possible. The ideal candidate will have high standards for the quality of the services we provide while managing and growing relationships to drive business. About Wellcom We’re a team of makers with deep expertise in solving creative production and technology challenges. At our core, we strive to create exceptional work that not only elevates brands but also maximizes their potential, and our production roots ensure that every great idea gets delivered right. From design & copy, video production, social campaign amplification, photoshoots and anything in between, we mix inspiration and hard work to produce results that mean business. We will be An awesome place for you to grow, in an environment that will support you. Wellcom is large enough to get an amazing variety of work, but small enough to be flexible in working with smaller brands and start-ups. We like to keep things interesting and have a few products of our own as well. You’ll work on a lot of different kinds of projects, and you’ll learn a lot along the way. You’ll do it with reasonable timelines, surrounded by friendly people who want to see you succeed. And you’ll generally finish your day with plenty of time left over to meet your friends for a drink - or grab one with your new team.

Requirements

At least 7 year’s agency and/or production experience
An entrepreneurial attitude - driven by the will to succeed both personally and within the business, a self-starter
A thorough knowledge of producing a broad range of content
Excellent communication skills, both verbal and written - The ideal candidate should be comfortable communicating (written and in presentations) with senior clients from all disciplines
Commercially aware
Gets process and its’ importance
Comfortable working in a very fast-paced environment
Ability to manage multiple clients, projects and the subsequent communications
A keen eye for detail
Sociable, likable and willing to be part of a great team - ‘Be Good, be nice’
A natural problem solver and innovator that can find a solution or educated response to any client requirement or request
Impeccable attention to detail in your work, processes, presentations and written communication
A serious passion for the work you do and driven to continually learn and improve your knowledge
Experience in nurturing and leading teams

Responsibilities

Owns the day to day client relationship including receiving and reviewing all briefs.
Build direct relationships and trust with local marketing teams, offering creative content production expertise and support
Direct liaison to track, control and advise on campaign planning
Understanding and advising upon the client's requirements at ideation stage
Providing quotes and scopes, build and expand client pricing schedules to align with client support requirements
Brief and coordinate Client/Wellcom teams
Overall project delivery responsibility
Advise on the best practice executional process and methods
Immediate point of escalation for reservations/concerns/assurances
Identify opportunities to advance existing client relationship
Ensuring effective adherence to agreed SLAs, KPIs, processes, project planning, WIP reporting, QC processes etc.
Responsible for the account P&L and able to analyze where time is being spent on the account