Account Director

Media Cause•Washington, DC

5d•Remote

About The Position

Media Cause is an award-winning, mission-driven marketing and fundraising agency that helps nonprofits grow and accelerate their impact. We take a people-first approach to developing powerful creative, scalable growth strategies, and targeted communications that connect with individuals across their entire supporter journey: from awareness and recruitment to fundraising and advocacy, and every touchpoint in between. As of 2025, Media Cause consists of 50+ full-time employees along with a network of talented consultants. We have offices in Washington DC, Atlanta, and San Francisco, as well as many team members who work remotely on a permanent basis. Our agency has grown in size every year since our founding, landing on the Inc. 5000 list for the fastest-growing private companies in America three times. We have built a strong business, although impact will always be our North Star. In addition to winning a number of creative and effectiveness awards for our client work, Media Cause was also honored by Inc. Magazine with a Best In Business Gold Award for our positive impact on our community, our industry, and society as a whole. Media Cause is looking for a seasoned Account Director to work with our largest clients to accelerate their growth and impact. This role can be located anywhere in the United States. Who You Are: The ideal candidate has 7-10+ years of client management and digital marketing strategy (preferably at an agency) and experience in the nonprofit space (either direct involvement working at a nonprofit organization, or experience working with nonprofit clients) We’re looking for people with a passion for driving meaningful results for clients, a hunger to continue learning in the ever changing digital world, the ability to problem solve to overcome any challenge, a passion for helping teammates succeed and a strong desire to change the world.

Requirements

The ideal candidate has 7-10+ years of client management and digital marketing strategy (preferably at an agency) and experience in the nonprofit space (either direct involvement working at a nonprofit organization, or experience working with nonprofit clients)

Responsibilities

Leads the full client relationship, overarching and cross-channel digital strategy, tapping into our specialists across social, media, fundraising, advocacy, brand, creative, technology (and more) to provide our clients holistic marketing strategy and execution
Fully understands clients' business model and clients’ industry/issue area, striving to help solve clients’ business problems, identify new opportunities, and create more measurable impact
Experienced in leading on integrated strategy, and direction of work execution for client objectives including: brand definition, awareness, recruitment, advocacy, fundraising.
Lead multi-platform paid and owned media strategies for large, complex client accounts, establishing appropriate QA protocols, and tight coordination across Media, Creative, Data and Marketing Technology teams.
Advances a metrics-driven performance culture across campaigns, standardizing KPI frameworks and measurement plans per engagement and translating results into clear insights informed by a deep understanding of each client’s business model, audience, and issue area to support retention and account growth.
Strong working knowledge of marketing platforms and tools including CRMs, analytics, fundraising platforms.
Manages all client objectives, expectations and timelines and communicates changes and updates to internal team members quickly and efficiently
Knowledgeable in digital marketing industry benchmarks, platforms, trends, and innovations and proactively shares POV with clients and internally to challenge existing way of thinking and inspire new opportunities
Responsible for all client financials, including client billing structure (T&M vs. fixed), monthly/project estimates, contract status, and hours allocations, for all accounts and projects that they lead
Responsible for staffing and scoping needs for all accounts and projects that they lead
Proactive in identifying potential account and/or project risks/issues and develops contingency plans
Capable of effectively leading 8+ concurrent accounts and projects.
Provide senior-level review of major deliverables for strategic alignment.
Partners with project management and other agency teams / resources to manage the production and delivery of great work

Benefits

Family first work environment with flexible work from home options to accommodate personal obligations
Robust health, dental, and vision benefit plans for you and yours
401k & retirement planning
Unlimited personal time off (with an enforced 3 week minimum every year)
2x/year mental health Fridays to reset and recharge
Flexible remote work: We’re open to candidates located anywhere in the US and support work getting done wherever it works best for the employee
$200/month health & wellness stipend to strengthen your body and/or mind
$1,000/year individual professional development stipend to cover any education/training that you want to pursue to grow in your role (or as a human!)
Agency commitment to building and supporting a diverse, equitable, and inclusive agency (and we hold ourselves accountable)
Transparent & equitable career growth opportunities: Clear path for advancement and opportunity for anyone to raise their hand for promotion every 6 months
The ability to work with genuinely fantastic humans who care deeply about the work we do and each other
Yearly donations made to employees nonprofit of choice to celebrate their Media Cause work anniversaries