Account Director

RealSelf • New York, NY

34d • $90,000 - $100,000 • Hybrid

About The Position

As an Account Director, you will own a segment of existing RealSelf providers, with responsibility for maintaining and growing revenue while monitoring on-site performance to ensure providers are realizing value from their RealSelf investmentThis role sits at the intersection of revenue retention, performance optimization, and strategic advisory, and is critical to helping providers turn RealSelf into a core patient acquisition channel.

You’ll manage a meaningful book of business, diagnose performance across marketplace and advertising products, and translate data into clear, persuasive recommendations that drive renewals, upsells, and long-term growth.

Requirements

• 5+ years of experience in account management, ad sales, or performance-driven revenue rolesExperience managing and growing a meaningful book of business with revenue accountability.
• Comfort working with performance data, metrics, and benchmarks to influence customer decisions.
• Strong communication skills and confidence engaging with senior decision-makers.
• A consultative mindset with the ability to balance relationship management and revenue outcomesHighly organized, analytical, and comfortable in a fast-paced, evolving environment.
• Experience in SaaS, marketplaces, ad tech, or performance marketing environments preferred.

Responsibilities

• Own and grow a defined book of business through renewals, retention, and expansionAnalyze provider performance and translate insights into actionable recommendations during check-ins, QBRs, and retention / renewal conversations.
• Proactively identify risk, mitigate churn, and optimize provider performance within the RealSelf marketplace.
• Partner closely with Account Executives, Product, and Data teams to drive growth and improve the customer experience.

Benefits

• Health benefits: We offer comprehensive benefits for medical, dental and vision 100% paid for by RealSelf at the employee level.
• Work-life balance: Enjoy paid time off, including no work on your birthday and Summer Fridays, as well as generous leave options for life events such as becoming a parent.
• 401(k) matching: Plan for the future and take advantage of our 401(k) plan with a company match.
• Treatment reimbursement: At RealSelf, we encourage our team to walk in our audience’s shoes. That’s why we offer a cosmetic treatment reimbursement program to employees who would like to take on a more active role as the consumer.
• Company holidays: We believe in celebrating holidays! Enjoy time off during our 12 company-wide holidays + no work on your birthday!
• Hybrid NYC office: We recognize that there’s no one size fits all with office culture. That’s why we believe in a flexible hybrid schedule for our New York City employees, who can enjoy the benefits of in-person collaboration in our office as well as deep work time while remote at home.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed