Account Director

Noridian Healthcare Solutions, LLC•Fargo, ND

2d•$104,831 - $158,627•Remote

About The Position

This position serves as the primary contact and liaison to external customer on behalf of Noridian. The position works with the Noridian staff to ensure that the contract is optimizing performance, meeting metrics/deliverables and operating on-budget. Account Director also works with contractors, vendors, associations, and providers in the communities associated with these contracts. This position as the main responsibility of providing account management guidance, strategic leadership, planning, and reporting to and from the affected personnel.

Requirements

Bachelor’s degree in Business, Communications or related field
Masters’ degree in Business, Communications or related field; or additional years of equivalent experience in lieu of Master’s degree
10 or more years of professional experience
7 years’ healthcare experience
5 years’ management experience
3 years’ Medicare/Medicaid experience
3 years managing complex medical review systems and workflow.
Public relations, interpersonal, and presentation skills
Excellent written and verbal communication skills
Management and organization skills
Excellent MS Excel, Word, and PowerPoint skills
Problem solving and analytical skills
Conflict resolution and negotiation skills
Ability to read and comprehend technical documents
Ability to define, lead, and manage projects

Nice To Haves

Master’s degree in Business Administration or related field
10 years’ healthcare experience
8 years’ management experience
6 years’ specified experience for which the account in which they are leading
Experience leading technology projects and teams, preferably in a state or federal public healthcare environment
Customer service experience
Experience with contracting – terms and negotiations
Performance management of subcontractors

Responsibilities

Ensures the organization meets all contractual and performance expectations in regards to quality, timeliness and change management implementation
Cultivates a positive working relationship with the both internal and external customers. Internal customers are the Noridian staff. External customers are the state/federal/commercial entity associated with our contracts
Manages the financial performance of our contracts
Provides support to the bid and marketing team on growth initiatives
Achieves contract expectations for the state contract and attains established Service Level Agreement (SLA) criteria
Participates in change management process and reviews to manage contract scope changes.
Coordinates budget management for contract
Ensures necessary internal controls are established, documented, and adhered to
Serves as liaison and primary contact for prime or subcontractors regarding contract performance
Supports contract’s technical direction and assures compliance with all Health Insurance Portability & Accountability Act of 1996 (HIPAA) and other legislative mandates
Determines and develops the technical/operational needs for program stakeholders
Initiates innovative recommendations to customer(s) and prime contractor
Recruits, develops, motivates, directs and provides leadership and performance management to professional staff
Establishes strategic goals, monitors and reports progress
Initiates disciplinary action when performance does not meet expectations
Leads by example by promoting team work, recognition, and leadership while demonstrating company values
Responds to and implements changes in a flexible, positive manner
Coordinates special projects as needed
Other duties as assigned