Account Director

Adelphi Group • Williamsburg, VA

2d • Hybrid

About The Position

The Account Director is the primary client contact, responsible for exceeding client expectations as outlined in Statements of Work (SOW). This role requires anticipating client needs, influencing without authority, and consistently promoting Snow's services. The Account Director must possess a strong understanding of brand strategy, marketing goals, and client-specific performance gaps. Key skills include organization, communication, problem-solving, and the ability to balance client needs with business objectives. Building trust and credibility quickly is essential, as is effectively communicating account status to superiors, peers, and subordinates, alongside daily client communication. Snow's business focuses on the patient journey, requiring the Account Director to be compassionate, sensitive to patient and caregiver experiences, and able to integrate these unique perspectives into client strategies and solutions.

Requirements

• Ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines.
• Ability to prepare and present business reports and correspondences.
• Demonstrated ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public.
• Exercise discretion and empathy when working with patients who require sensitivity due to chronic conditions.
• Excellent computer skills in a Microsoft Windows environment including: Word processors (Word), Spreadsheets (Excel), Presentation software (PowerPoint), Email (Outlook), Internet and World Wide Web.
• Ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions.
• Ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions.
• Ability to deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Capability of applying industry benchmarks to create standardized practices.
• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information.
• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs.
• Effective “selling” of Snow’s services to current and prospective clients.
• Regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear.
• Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Must have a valid driver’s license.
• Bachelor's degree (B.A. or B.S.) from a four-year college or university.
• Five–seven years of related experience and/or training.

Nice To Haves

• Fluency in a foreign language is a plus.
• In some instances, a passport may be necessary.

Responsibilities

• Conduct regular meetings with the Account Team.
• Maintain close contact with everyone on the team and be aware of all ongoing projects.
• Provide support, guidance, and resources as necessary.
• Confer with Account Team for internal issue resolutions related to project deliverables.
• Review ongoing performance results and identify needs of team members.
• Implement coaching or mentoring partnerships as appropriate.
• Interview potential team candidates.
• Keep VPs apprised of key issues regarding account status.
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner.
• Ensure that all team members understand and are involved with key client expectations.
• Review and approve all materials before client review.
• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials.
• Oversee the production and development of marketing materials and procedures for dissemination.
• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies.
• Supervise client invoicing and budgeting process.
• Analyze profits and losses.
• Develop SOWs for clients.
• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities.
• Look for opportunities to “upsell” Snow’s programs and services.
• Confer and collaborate with VP to develop strategic recommendations to clients.
• Manage multiple accounts.
• Prepare for and attends strategic planning meetings with clients.
• Identify, research, and propose new areas for business growth.

Benefits

• Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior