Account Director Senior Large Enterprise Forward Deployed

Lumen Technologies • Atlanta, GA

10d • $126,518 - $185,552

About The Position

The Account Director Senior owns growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen’s network, cloud, security, managed services, and orchestration portfolio. The role operates independently across the customer lifecycle—from acquisition through modernization, activation, adoption, consumption, and expansion—and sets account strategy, shapes and negotiates commercial terms, mobilizes cross-functional resources, and advises executive stakeholders. The role calls for broad expertise in customer economics, markets, technology, and complex buying environments, serving as a trusted expert to customers and colleagues.

The position is part of Lumen’s Acceleration and Growth team, which is focused on technology adoption, consumption, and growth. The Account Director uses consultative discovery and business-outcome conversations to uncover customer opportunities, build executive alignment, and translate technology investments into measurable outcomes.

Requirements

• At least 8 years of enterprise sales experience and sustained quota achievement, with performance at the stated scope and complexity.
• Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value.
• Broad expertise in customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software.
• Demonstrated authority and judgment structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders.
• Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively.
• Experience independently planning account strategy and orchestrating colleagues and partners across the full customer lifecycle without formal authority.
• Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth.
• Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs.
• Executive presence, sound judgment, and an ownership mindset, including making decisions, surfacing risks early, giving direct feedback, and taking responsibility for outcomes.

Responsibilities

• Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer’s business model, financial priorities, operating risks, technology estate, market context, and competitive position.
• Anticipate customer needs and develop points of view and use cases connecting modernization to growth, efficiency, resilience, risk reduction, and innovation.
• Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development.
• Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity.
• Lead discovery with executive, business, technical, operational, and financial stakeholders to define problems, value, decision paths, and urgency.
• Integrate Lumen and partner capabilities into coherent customer outcomes, directing architects and specialists with clear commercial and customer objectives.
• Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction.
• Develop customers’ and colleagues’ understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions.
• Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals.
• Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close.
• Exercise commercial discretion and, within company governance, shape and negotiate product, service, pricing, and contract terms.
• Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; identify risks and dependencies early.
• Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without formal authority.
• Retain commercial ownership through implementation and activation, holding downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization.
• Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion opportunities.
• Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth.
• Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit.
• Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes.
• Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment.
• Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records.

Benefits

• Comprehensive package featuring a broad range of health, life, and voluntary lifestyle benefits and other perks supporting physical, mental, emotional, and financial wellbeing.
• Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed