Account Director, Scale

Merge•Boston, MA

9d•Hybrid

About The Position

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Account Director, Scale, you will… Serve as the primary orchestrator of MERGE's internal expertise and the main engine behind growing your assigned book of business, with a clear focus on expanding our Adobe technology services footprint. You’ll own senior, management-level client relationships, bringing proactive, compelling points of view that translate client goals into signed, revenue-generating work. Blending strategic account leadership with hands-on execution, agility, and humility, you bring the proven ability to mobilize cross-functional teams, spark growth, and build lasting, trust-based partnerships.

Requirements

7+ years of experience in account management, client services, or business development within a digital agency, systems integrator, or professional services environment.
Demonstrated success upselling and cross-selling multi-service engagements (including creative, brand, or tech services) within existing accounts.
Strong track record of leading SOW and proposal development, from scoping and pricing to articulating clear business value.
Proven ability to build and nurture senior-level client relationships, including C-suite and VP-level stakeholders.
Excel at cross-functional teamwork, comfortably mobilizing SMEs, Solutions, Partner, and Operations teams through influence, adaptability, and open communication.
Sharp business acumen and excellent written/verbal communication skills, making complex presentations and pitch moments feel effortless and engaging.
Operate independently in fast-paced environments while maintaining a collaborative, humble attitude focused on shared team wins.

Nice To Haves

Familiarity with the Adobe Experience Cloud ecosystem (e.g., AEM, Adobe Analytics, Adobe Target, Adobe Campaign) or equivalent platform/service line growth experience.
Experience identifying or supporting AOR/creative expansion opportunities within existing client relationships.

Responsibilities

Drive Revenue Growth & Account Expansion: Own and hit growth targets within your book of business, focusing on expanding Adobe-related tech services engagements alongside broader multi-service opportunities.
Coordinate Cross-Functional Teams: Bring Industry, Solutions, Partner, and Operations teams together seamlessly to build compelling, client-specific proposals.
Facilitate Proposals & SOWs: Lead the drafting and refinement of SOWs and proposals alongside Subject Matter Experts (SMEs) and Project Management, ensuring scope, pricing, and value narratives hit the mark before delivery.
Shape Account Strategy & Planning: Build and maintain annual account plans centered on upselling, cross-selling, and delivering clear business value with defined revenue milestones.
Expand Creative & Brand Footprint: Uncover and cultivate opportunities to bring MERGE's creative and brand capabilities into existing accounts, positioning us for Agency of Record (AOR) status.
Manage Senior Relationships: Serve as a trusted partner for clients, bringing forward proactive recommendations that position MERGE as a strategic growth partner rather than just a vendor.
Align with Partners: Maintain a sharp understanding of the Adobe partner ecosystem, collaborating with Partner teams to spot co-sell and expansion opportunities.
Keep Track of Pipeline & Forecasting: Track and report on account-level pipeline, bookings, and revenue progress against growth targets with accuracy and clarity.
Adapt with Agility: Pivot seamlessly in a fast-paced environment, responding to changing client needs and market shifts without missing a beat.
Lead with Humility: Approach every cross-functional team and client interaction as a true partner — listening intently, leaving ego at the door, and prioritizing joint success.