Account Director, Platinum Programs - LA28 Olympic & Paralympic Games

TKO•Los Angeles, CA

4d•Onsite

About The Position

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

Requirements

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays.

Responsibilities

Oversee Platinum Programs in the pre-planning and on-site delivery stages including all of the client’s pre-determined, evolving or last-minute arrangements during the contractual period.
Support a consistent vision across all program delivery, ensuring seamless logistics and providing exceptional experiences for custom groups during the event.
Work closely with various On Location Functional Areas to coordinate resources, manage vendors, and maintain high-quality service delivery.
Work closely with the clients to understand the pre-defined program and specific requirements for each custom group.
Ensure the efficient and accurate execution of the program, adhering to the established schedule and guidelines.
Oversee the collaboration among the client teams and their integration of on-site coordination of logistics, including transportation, accommodation, F&B, ticketing, and special events, ensuring smooth operations for custom groups.
Collaborate with the Relevant FAs in regard to finalizing and managing contracts with vendors and suppliers for services related to custom group activities.
Monitor supplier performance during the Olympic Games, ensuring adherence to contractual agreements and high service quality.
Resolve any operational issues or concerns related to vendors promptly, ensuring minimal impact on the custom group experience.
Maintain regular communication with suppliers to address logistical requirements, make necessary adjustments, and ensure a smooth delivery process.
Collaborate with internal teams, including but not limited to operations IVN, Premium Servicing, ACM, SPE, TKT, PRO, ACR, TRA and WFO (staffing) to coordinate resources for custom group activities.
Manage a pre-screened and hand selected staffing team assigned to the customer group program to ensure the operational delivery of the program.
Ensure the availability of necessary equipment, staff, and facilities to support the successful execution of the program.
Optimize resource allocations to meet operational needs efficiently, considering factors such as group size, location, and specific requirements.
Proactively identify and address any operational issues or challenges that may arise during the Olympic Games.
Implement contingency plans and workarounds to mitigate disruptions and maintain a high level of service for custom groups.
Collaborate with functional teams to resolve issues promptly, ensuring minimal impact on the overall program.
Work closely with program team, acting as a central point of contact for on-site operational matters.
Address any concerns or inquiries promptly and professionally, ensuring a positive and seamless experience for custom group participants.
Collect feedback from platinum program team and participants, identify areas for improvement, and implement necessary adjustments to enhance customer satisfaction.
Work closely with Business Development and Finance to ensure the budget allocated to the program is respected as planned.
Ensure that the budget aligns with the overall financial plan and goals of On Location.
Assist in monitoring expenditures throughout the program, ensuring adherence to budgetary constraints and identifying cost-saving opportunities related to the custom group program, including suppliers, transportation, accommodation, F&B, and other event services.
Identify potential areas for cost reduction or optimization without compromising the quality of the client experience.
Responsible for managing direct reports and carrying out managerial responsibilities according to the organization's policies and applicable laws.
Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.