Account Director - North America

Genesys•New York, NY

4d•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Account Director – North America The Account Director is the catalyst behind Genesys’ success as an organization. As a consultative sales professional, the Account Directors are responsible for driving revenue growth in our largest and most sophisticated customers. Account Directors help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). Account Directors own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

Requirements

12+ years’ experience of direct, outside sales, quota-carrying role selling enterprise software solutions to highly regulated F500 or equivalent organizations
Experience closing 5m+ ACV transactions
Experience selling Cloud, SaaS and AI-based solutions in the following areas: Virtual Agents, Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, AI Copilots, Customer Relationship Management (CRM), etc.
Proven track record of building executive relationships (C-level), driving innovation and additional software consumption, and growing new pipeline by developing business KPI impacting use cases.
Ability to effectively communicate our company’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how we can help solve the customer's business challenges.
Experience developing marketing and prospecting plans for territory growth.
Ability to be an advocate for existing customers while driving upsell and cross sell opportunities.
Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.
Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account.
Proven experience understanding customer needs and being able to articulate complex technology solutions
Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment.
Familiarity with the MEDDPIC selling methodology.
BS or BA degree or equivalent work-related work experience
Ability to travel up to 50%

Responsibilities

Deep Understanding of the customer business environment.
Presents product information to prospects, customers, and partners.
Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
Generates short-term results independently.
Collaboratively strategizes for solving deal-level challenges.
Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors
Accurately forecasts quarterly revenue and delivers on that revenue