Account Delivery Lead - Basking Ridge, NJ

QTech•Basking Ridge, NJ

1d•Onsite

About The Position

The Account Delivery Lead is responsible for driving overall account success through strong delivery governance, customer relationship management, operational excellence, and business growth. This role focuses on ensuring high-quality service delivery while identifying opportunities to expand the account through transformational initiatives, additional services, and strategic engagements.

Requirements

Strong experience in delivery management and account operations.
Customer and stakeholder management.
Project and program management.
Financial management.
Risk management.

Responsibilities

Own end-to-end delivery accountability across projects, support, managed services, and transformational programs.
Ensure delivery commitments are met within agreed SLAs, KPIs, timelines, budget, and quality standards.
Drive operational governance, risk management, escalation handling, and service improvements.
Manage resource planning, utilization, forecasting, and delivery capacity.
Ensure adherence to compliance, security, and organizational delivery processes.
Coordinate with cross-functional teams including engineering, PMO, infrastructure, cloud, and application teams.
Identify opportunities for account growth, expansion, and value-added services.
Support new business proposals, solution discussions, and customer presentations.
Drive transformation initiatives including cloud migration, automation, optimization, and modernization programs.
Act as the primary delivery contact for customer stakeholders and leadership teams.
Build strong customer relationships and establish trusted advisor status within the account.
Understand customer business priorities and align delivery strategies accordingly.
Lead governance meetings, executive reviews, and customer communication forums.
Ensure customer satisfaction through proactive engagement and operational excellence.