Oakland University Internship - Account/CX
About The Position
The Account and Client Experience Intern supports the relationship and project management side of our agency. This internship is designed for someone who communicates well, enjoys understanding people and business problems, and wants hands on exposure to account service, project management, research and performance reporting. Focus: account service, client experience and project management. Location: In person at SSDM in Troy, Michigan. Commitment: Minimum of 12 weeks and 150 total hours, approximately 12.5 hours per week. Compensation: Academic credit is available. The initial internship is unpaid. Strong performance may lead to paid hours or a paid extension based on business need, but paid work is not guaranteed. Internship Periods: Winter, January through early April, and summer, May through early August, based on business need. Supervision: An experienced SSDM professional will be assigned as the intern’s site supervisor before the internship begins.
Requirements
- Junior or senior pursuing a degree in marketing, advertising, public relations, communications, English, psychology, business, hospitality or a related field.
- Strong interpersonal listening writing and organizational skills.
- Comfort working with numbers, research and basic performance data.
- Professional judgment and discretion with client and company information.
- Attention to detail and the ability to capture information accurately.
- Ability to use software tools like google analytics, social media and project management tools.
Nice To Haves
- A service mindset developed through customer service, hospitality, sales, campus leadership or similar experience is valued.
- Ability to work independently while asking for direction when needed.
- Driven curious reliable and receptive to direct feedback.
Responsibilities
- Support account and client experience team members with meeting preparation: updating client project trackers, creating client conference reports that summarizes meeting notes, follow-up items and next steps.
- Help manage and organize client requests, timelines, deliverables, approvals and status updates using Wrike, our project management tool, and proactively follow up with internal team members on due dates and status.
- Pull and organize data from social analytics, CRM and web care/maintenance tools to help keep client dashboards and trackers current.
- Review marketing performance information and help turn data into clear client-ready observations.
- Conduct client, industry, audience and competitor research to support account strategy and content planning.
- Assist with quality assurance to confirm work is accurate, complete, and ready for internal or client review.
- Observe client meetings and take notes to learn how strong account teams listen, identify concerns and keep work moving.
- Use agency project management and communication tools to document information and maintain visibility.
- Help manage and coordinate across account, creative, media and web teams to keep projects on task and information visible and up-to-date in our systems.
- Contribute to internal projects and other agency priorities as assigned.
Benefits
- Academic credit is available.
- SSDM supplies the materials and tools required for assigned work.
- Interns will not be asked to incur out-of-pocket expenses for the internship.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Intern
