Account Customer Service Coordinator II
About The Position
MOVE YOUR CAREER FORWARD WITH RYDER! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! We are immediately hiring an Account Customer Service Coordinator II in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. Pay Type: Hourly Pay: $24.60 Schedule: Monday-Friday 8AM-5PM Summary The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.
Requirements
- H.S. diploma/GED required
- Three (3) years or more in a Customer Service role or equivalent required
- One (1) year or more in related Client Account Specialization preferred
Nice To Haves
- Strong verbal and written communication skills
- Demonstrates problem solving skills
- Ability to simultaneously handle multiple priorities
- Demonstrates time management and priority setting skills
- Ability to read and/or listen and understand information and ideas communicated
Responsibilities
- Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone
- Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
- Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).
- Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues
- Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
- Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
- Work client specific reports including open order reports, return reports and EMC reports
- Provide direction to Customer Service Representative assisting assigned client(s)
- Implement continuous improvement initiatives to improve service for assigned client(s)
- Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)
- Performs other duties as assigned.
Benefits
- comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
- paid time off for vacation, illness, bereavement, family and parental leave
- a tax-advantaged 401(k) retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
