Account Coordinator

Acrisure • Las Vegas, NV

55d • Onsite

About The Position

The Client Services Account Coordinator manages clients’ needs and develops strong relationships through delivery of high-quality customer service. Acts as liaison between clients and internal cross-functional teams. Ensures the timely and successful delivery of our solution(s) per customer needs and improves the entire customer experience through teamwork and proactive customer service.

Requirements

• Intermediate Computer Skills, Strong Knowledge of Microsoft Office (Microsoft Word, Microsoft Excel).
• Analytical and problem-solving skills.
• 1-3 years of Customer Service Experience.
• High attention to detail.
• Excellent time management skills.
• Excellent telephone etiquette.
• Self-motivated and able to thrive in a results-driven environment.

Responsibilities

• Answers incoming calls for information about our workers compensation product.
• Provides excellent customer service and diligently works to resolve issues and errors.
• Develops and maintains a working-level understanding of our worker’s compensation product.
• Operates as the point of contact for assigned customers and groups.
• Ensures the timely and successful delivery of company’s solutions according to customer needs and objectives.
• Liaises between the clients and internal teams.
• Assists with onboarding of new members.
• Assists with facilitation of client facing presentations.
• Tracks daily activities and progress with existing clients using our in-house software systems.
• Supports the team with facilitation of broker requests.
• Maintain loss runs inbox by fulfilling requests.
• Maintain certificate inbox by fulfilling requests.
• Process renewal certificates and distribute them to client/broker.
• Support members with use of online portal.
• Maintain Service Inbox by fulfilling member requests.
• Maintain and manage any assigned groups, contacts and general client information.
• Generating of monthly invoices.
• Maintain understanding of billing and payments in system.
• Tracking and collecting funds from members on a monthly basis.
• Review and communication of yearly payroll audits to members.
• Member communication regarding annual meetings.
• Various administrative projects for assigned groups.

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance
• life and disability insurance
• fertility benefits
• wellness resources
• paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• a complimentary Calm app subscription
• Immediate vesting in a 401(k) plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• commuter benefits
• employee discount programs
• Paid maternity leave and paid paternity leave (including for adoptive parents)
• legal plan options
• pet insurance coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed