Account Coordinator (Weekend + Weekday Shift)
About The Position
The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams. This role involves managing assigned accounts' load-board, ensuring prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and providing proof of delivery. The coordinator will also monitor and manage the account’s building, scheduling, and tracking responsibilities, and communicate applicable loads to after-hours tracking and coverage teams. They will help develop and execute customer service expectations, respond to customer emails within the expected time window, and provide best-in-class service to grow customer relationships. Additionally, the role involves monitoring shipments to assure best practices are maintained, managing account TMS/Portals when applicable, completing required training, and closing out accessorial requests within 24 hours. The Account Coordinator will maintain knowledge of NTG’s service offerings to identify opportunities for modal and regional diversification and communicate consistently with Account Managers and Operations Leads about growth opportunities. Other related duties may be assigned.
Requirements
- Strong communication and negotiation skills
- Exceptional customer service and problem solving skills
- Competitive nature with a sense of urgency in a fast-paced environment
- Attention to detail and highly organized
- Team player with multi-tasking and prioritizing abilities
- MS Office proficiency and related computer knowledge
Nice To Haves
- Bachelor’s degree in Business or related field preferred but not required
- 1 year of transportation or logistics experience strongly preferred
- Microsoft Excel experience preferred
Responsibilities
- Act as the front-line resource to provide customer service on the assigned account(s)
- Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered
- Monitor and manage account’s building, scheduling, and tracking responsibilities
- Manage communication of all applicable loads to after-hours tracking and coverage teams
- Help develop and execute the customer service expectations for all associated accounts
- Respond to all customer emails within the expected time window of the customer
- Provide best-in-class service/communication to assigned customers in an effort to grow the relationships
- Monitor and manage account’s shipments to assure best practices are maintained
- When applicable, manage account’s TMS/Portals to maintain best practices
- Complete required training
- Close out accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements
- Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer
- Consistent communication with Account Managers and Operations Leads about growth opportunities
- Perform other related duties assigned
Benefits
- Full-time benefits-eligible position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
