Account Coordinator

Jack Morton Worldwide•Addison, IL

22d•Hybrid

About The Position

At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences. That takes a team that’s bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you’ll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life. This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it. Experience without limits — in your work, your growth, and your impact. As an Account Coordinator, participates in supporting the oversight and management of client accounts and projects on behalf of the Company. An Account Coordinator takes all appropriate and necessary actions to ensure clients regard Impact XM in high esteem and have significant confidence in the support provided.

Requirements

Bachelor's degree (B.A. or B.S.) from four-year college or university; and 0-2 years’ experience in a similar role and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, proposals and business correspondence.
Ability to effectively present information and respond to questions from Company employees and managers, customers and the general public.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Passionate about working with people and be customer-centric
Embodies flexibility, open-mindedness and receptivity
Actively works out solutions, both independently and in consultation with project members and management
Identifies something valuable in being part of a team and ability to effectively collaborate
Effective communication skills are required: including the ability to prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files
Exhibits the ability to multi-task, and operate under severe time constraints and immovable deadlines
Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment
Proficient using Microsoft Office programs

Nice To Haves

Occasional travel is required

Responsibilities

Be fully informed regarding client and project status. Be prepared to independently answer questions from a variety of clients and Company departments
Oversight of project management to ensure the utmost accuracy and timely delivery of assigned tasks
Research, review and disseminate convention prospectus and related information
Support day to day management of assigned accounts
Attend and monitor planning meetings to assist management in creation of communication plans
Manage information disbursement to drive projects through Impact XM’s Project Management systems, including maintaining Work Orders, Creative Briefs and Call Reports, and communicating information to all departments in an effective manner
Manage and execute client and vendor communications across a wide array of solutions and projects
Liaise and communicate with multiple internal and external stakeholders to ensure timely delivery of projects and solutions
Apply best practices and good judgement in all areas including project management, client communications, team management, time allocation and resource allocation
Exhibit proficiency in Microsoft Word, Excel and PowerPoint programs in order to prepare client correspondence, proposals and presentations
Prepare basic written documentation to client base
Assemble sales presentations, prepare and print proposals, bind proposal books, gather supporting documentation and create PowerPoint presentations
Arrange travel plans for team members across clients and projects
Keep organized job files
Prepare billing for job invoices that conform to Company requirements and agreements with clients
Coordinate on-site client meetings appropriately, i.e. conference room reservations, refreshments, room set-up before and clean-up after, etc. to ensure seamless Client engagement
Participate in the sales process: observe capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects
Implement and manage processes for project pitches for clients and prospects
Prepare written documentation including proposals, quotations and letters
Maintain accurate and complete client and project files
Provide administrative support throughout the project life cycle, from concept development through delivery and final billing
Support all account related needs including, but not limited to: Property and graphic inventories, Job process issues, Show site expectations, Quality / Expectation, Pricing / billing
Participate in updating team forecasting and budgeting information in the Work Order
Create and maintain spreadsheets in Excel
Demonstrate project and meeting fiscal responsibility in booking travel and following Company guidelines
Research and recommend project budgets and timelines
Develop individual skill set, expanding client services, sales, business and marketing expertise
Resolve problems / conflicts within team
Complete all work as assigned
Help train incoming Account team members
Develop training and transition materials as needed