Quality Account Coordinator (1st Shift)

Crescent•West Chester, OH

5d•Onsite

About The Position

Account Coordinators work directly with customer representatives to manage orders, exceptions, and special requests. They support site leadership to plan and execute daily work with expected levels of productivity, quality, and safety. The role involves ensuring that people in the area of responsibility are positioned and monitored for maximum productivity. As a key leader, the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s: Purpose, Process, and People, while building on the Culture of Doing It Right, Doing It Safe, and Doing It Well.

Requirements

1-year customer service/ inventory/ warehouse experience
Highschool or Equivalent
Must be able to write, read, speak and understand English to operate safely and efficiently
Computer literate
Detail oriented
Logical problem solver
Extremely accurate
Basic mathematics
Analytical
Good interpersonal skills
Strong writing and verbal communication skills
Basic to intermediate knowledge of MS Office and comfortable learning new technology systems as needed
Ability to work flexible hours
Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds
Use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day
Walk on concrete floors for extended periods while in the warehouse pulling and labeling product for shipping
The ability to communicate with facts, and to balance talking with listening
Perform other job-related duties as assigned
Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output
The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change
Determining how information fits together and how the information relates to production efficiency
The ability to break a problem down into steps and produce a logical timely solution
Customer Systems (CAS, Pack Shop System, Oracle)
Nulogy and QCloud (if required)
Shipping Services (FedEx,UPS, DHL, )
Kronos Self Service
Microsoft Office
I am at least 18 years of age of older
I can perform the essential functions of this position, with or without accommodation
I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Nice To Haves

2-year customer service/quality/ warehouse experience
Understand warehouse and quality control methods
intermediate knowledge of MS Office - Excel
Strong detail-oriented and resourceful mindset
Forklift Operator experience

Responsibilities

Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas
Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.
Act as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicated
Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
Positively contribute to a team environment by mutually respecting each other
Ensure all customer touch points and communications are positive
Provide individual performance insights to leadership team for assessments and coaching
Manage orders and queue them to pickers/processors
Manage exceptions and problem lots and returns
Maintain customer and Crescent systems
Prepare Requests for Shipment (RFS)
Assist with training all Crescent People on proper policies and procedures.
Ensure that Customer expectations are met on a consistent basis
Encourage good working conditions and provide positive motivation for all Crescent People
Maintain productivity standards as dictated by department KPIs and goals
Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels
Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators
Working with other departments and utilize tools and resources to drive a lean culture
Leading projects to eliminate waste and defects within the department
Execute quality management of material through controlling customer hardware and proper execution of QEMs.
Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents
Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
Assist with ISO program management
Assist with FOD and parts awareness training
Maintain files for Quality Event Management
Maintain a clean and orderly work area
Inspect all paperwork to identify reason for returns or shipments
If position is focused on quality objectives, respond to quality inquiries, log non-conforming parts, manage NC/Quality cage where applicable
Participate in Quality Sentinel Programs
Ensure current and accurate inventory control for each account
Complete cycle counts, bin audits, and bin maintenance when requested
Ensure Inventory accuracy goals of account are met
Be able to report out on Inventory metrics and speak to open action items
Respond promptly to client requests via phone or email in a professional, courteous manner
Process shipping document amendments and kit matrices upon request
Maintain on time deliver and/or days in process targets
Perform bin audits and cycle counts on quality escape research.
Process customer quality requests
Process shipping document amendments and kit matrices upon request
Foster Crescent excellence by cultivating teamwork
Effectively communicate directly to customers all aspects of quality issues
Maintain a good working relationship with customers
Operate with a reporting system/tools ensuring the complete integrity of all data
Improve organizational efficiency and waste reduction through (CI) Continuous Improvement