Account Coordinator- Minneapolis, MN

Compass Group•Minneapolis, MN

2d•$53,000 - $58,000•Onsite

About The Position

An amazing opportunity to join Canteen One’s Client team working with Fortune 500 clients on a national basis! Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. Canteen One is the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast. As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!

Requirements

High school diploma required
Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
Proficient with Microsoft Word and Outlook
Intermediate Microsoft Excel experience required – not just data entry – i.e. calculations, VLookup

Nice To Haves

post-secondary education is strongly preferred
Bachelors’ degree preferred
With a Bachelor’s degree, six months of equivalent advanced customer service experience is required – one year is strongly preferred
With a high school diploma, three years of equivalent advanced customer service experienced is required
Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred

Responsibilities

First level escalation for unresolved client issues
Resolve issues, such as installation delays, service problems, pricing or rate issues
Resolve disputes between client locations and vendors
Manage projects, such as new store openings and new client rollouts
Communicate the client’s expectations to operations and customer service
Determine internal resource requirements of projects based upon project needs
Establish and communicate a usable schedule
Provide project status summary reports and updates to Client Managers and other team members
Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
Manage assigned lower-volume clients and build client relationships
Run reports to verify information and proper system setup
Validate catalog maintenance and service levels