Account Coordinator (Digital Marketing Agency)

Culture On Camera

4d•Onsite

About The Position

Our client, a Seattle-based digital marketing agency serving law firms nationwide, is hiring an Account Coordinator to support our client-facing and internal service teams. You will own day-to-day communication on a small set of accounts and work closely with our SEO, Advertising, and Website Teams. This role is for someone who is genuinely good with people and wants to build tactical proficiency in the marketing craft that sits behind the relationship. You will have real accounts and real clients from your first month and a path to learn from each team at the agency.

Requirements

Three to five years in a customer-facing role where you personally owned the relationship. Hospitality, restaurant or retail management, teaching, and floor sales all count, and they count heavily.
One to two years of exposure to digital marketing, whether at an agency, in-house, or freelance.
Presence. You can run a room, hold a conversation with a business owner, answer a hard question without losing your footing, and recover cleanly when something catches you off guard.
Clear, direct communication with no corporate filler. Lawyers are walking bullshit detectors, don’t talk around bad news.
Strong organizational skills and the ability to multi-task.
Comfort with numbers and the ability to use them to inform client communication.
The instinct to ask early and the confidence to admit when you don’t know something.. “I don’t know, but I’ll find out.”

Nice To Haves

Experience at a marketing agency, or with local SEO and PPC campaigns.
Familiarity with the legal industry.
Experience building client-facing presentations.
Basic comfort working in a website CMS such as WordPress.
War stories from your time working “behind the bar”/”on the floor”/ “at the event”/etc.

Responsibilities

Own day-to-day communication on a set of assigned accounts, with support from the Client Success (CS) Team.
Answer client questions quickly, but don’t hesitate to ask for input from other members of the team.
Ensure that any client request/tasks are assigned out to the appropriate member of the Services Team.
During your first 12 months at the agency, your time will be split between supporting the CS Team and each of our three Services Teams on a 3 month rotation.
Deliver and provide analysis for the monthly marketing reports on your assigned accounts.
Pull visibility and rank data from Places Scout/SEMRush/Ahrefs to augment reporting communications.
Keep client work moving in Teamwork (that’s our project management software) and keep client records accurate in HubSpot (that’s our CRM).
Coordinate website and landing page edits with our development team and review all work before it’s pushed live.
Support the content team in writing communication on behalf of our clients. Each of the law firms we work with has a particular voice and specific brand. We need to make sure the content team is in alignment on messaging.
Support the SEO and Advertising team with contextual insights and recommendations as your relationships with clients grow.
Prepare relevant materials and pull data ahead of monthly client meetings.
Take clear notes and make sure every commitment we make in the room gets done.
Be prepared to keep conversations on track and productive.