Account Coordinator (Weekdays, Night Shift)
Transportation Insight•Washington, DC
•Onsite
About The Position
The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams. This role requires exceptional customer service and problem-solving skills, a competitive nature with a sense of urgency in a fast-paced environment, attention to detail, strong organizational skills, and the ability to be a team player with multi-tasking and prioritizing abilities. Proficiency in MS Office, particularly Excel, is also important.
Requirements
- Strong communication and negotiation skills
- MS Office proficiency and related computer knowledge
Nice To Haves
- Bachelor’s degree in Business or related field
- 1 year of transportation or logistics experience
- Microsoft Excel experience
Responsibilities
- Act as the front-line resource to provide customer service on the assigned account(s)
- Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered
- Monitor and manage account’s building, scheduling, and tracking responsibilities
- Manage communication of all applicable loads to after-hours tracking and coverage teams
- Help develop and execute the customer service expectations for all associated accounts
- Respond to all customer emails within the expected time window of the customer
- Provide best-in-class service/communication to assigned customers in an effort to grow the relationships
- Monitor and manage account’s shipments to assure best practices are maintained
- When applicable, manage account’s TMS/Portals to maintain best practices
- Complete required training
- Close out accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements
- Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer
- Consistent communication with Account Managers and Operations Leads about growth opportunities
- Perform other related duties assigned
Benefits
- Full-time benefits-eligible position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
