Account Coordinator

Foster Caviness Company • Winston-Salem, NC

35d

About The Position

At Foster, we believe in positively impacting people—our customers, our team, and our community. As an Account Manager, you won’t just be handling customer support—you’ll be building relationships, solving problems, and creating meaningful experiences every day. If you thrive in a fast-paced, people-first environment and want to be part of a company that values innovation, collaboration, and excellence, this is the role for you. You’re a self-motivated, problem-solving Rockstar who thrives in a dynamic work environment. You love creating world-class customer experiences, resolving challenges, and finding new ways to make a positive impact. You think like an entrepreneur, always seeking ways to innovate and drive meaningful change. You’re passionate about people, processes, and performance, and you believe in the power of teamwork. You’re not afraid to take calculated risks, collaborate to find the best solutions, and champion a culture of continuous improvement.

Requirements

• Passion for Positively Impacting People – Your enthusiasm for making work fun and meaningful is at the core of what we do.
• Exceptional Service & Relationship-Building Skills – You’re a natural at engaging with people and creating lasting connections.
• Strong Communication & Problem-Solving Abilities – You can turn challenges into opportunities and deliver solutions with confidence.
• Proven Success in Customer Account Management – You’ve worked cross-functionally to meet customer needs and exceed expectations.
• A Team-First Mentality – You thrive in a collaborative environment and consistently perform at a high level.
• A Positive, Solution-Oriented Mindset – You’re committed to delivering exceptional results and creating a great experience for everyone involved.

Nice To Haves

• Experience with ERP Systems – Familiarity with systems like Produce Pro, AS400, or similar platforms is a plus.

Responsibilities

• Own the Customer Experience – Manage order entry, recommend products, provide demonstrations, and maintain proactive communication to ensure seamless account administration.
• Build Strong Customer Relationships – Develop partnerships that drive mutual success, setting Foster apart with a personalized, proactive approach.
• Be Proactive & Solution-Oriented – Anticipate customer needs, minimize reactive issues, and continuously seek ways to improve service levels.
• Collaborate Cross-Functionally – Partner with internal teams to optimize processes, enhance service delivery, and exceed customer expectations.
• Onboard & Support New Customers – Ensure a smooth transition for new partners by coordinating setup, training, and ongoing support.
• Engage in Customer Visits – Strengthen relationships, increase sales, and educate customers on Foster’s full suite of solutions.
• Help Customers Succeed – Provide insights into how their business decisions impact our ability to support their growth effectively.
• Be a Culture Champion – Have fun, support the team, and contribute to making Foster an amazing place to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed