Account Coordinator

Keep Supply•Springfield, MO

2d•$40,000 - $45,000

About The Position

Would you like to enjoy 100% paid medical, dental and vision insurance for you and your entire family? How about unlimited paid time off and a supportive and positive work environment? Keep Supply offers all of the above plus a bonus program and significant growth opportunity! As a Great Game of Business practitioner, we have a collaborative environment where every individual understands their impact on the company's bottom line and works together to achieve shared success. This creates a supportive and positive work environment that fosters personal and professional growth. We are a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment and other MRO supplies on a mission to #bethebestpart. No matter the need, we keep our customers supplied and running. We are currently seeking an Account Coordinator to join our growing Sales Team. The Account Coordinator’s responsibility is to assist in the day-to-day management & growth of assigned accounts. Governed by the goals and objectives of the appointed members of the Account Management team, the Account Coordinator will help Account Managers maintain a high level of awareness and professional communication with key customer contacts as needed.

Requirements

The ideal candidate will have…
Strong organizational, problem-solving, and analytical skills
Understand what it takes to deliver on a promise of excellent service
Basic PC skills and some experience with Google Apps and Microsoft Office
Excellent written and verbal communication skills
Excellent problem resolution and consultative skills
Ability to manage priorities and workflow
Proven ability to handle multiple projects and meet deadlines `
Ability to travel approximately 5-10% of time
Ability to deal effectively with a variety of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Responsibilities

Initiating proactive customer communication via phone call, email and text.
Fielding incoming calls and responding to customer email inquiries.
Preparing customer quotes and other account service and growth-related communications and correspondence.
Participating in and documenting customer discussions during meetings and conference calls.
Obtaining and reviewing vendor quotes.
Verifying product specifications
Maintaining and sharing accurate records of customer communications.
Preparing for and participating in daily Pod/Sales Huddles.
Preparing for and participating in weekly marketing meetings.
Gathering customer data and inputting customer profile information across various internal systems.
Assisting in customer qualification and segmentation.
Successfully coordinating the process of customer onboarding.
Performing other duties as needed for the Keep Supply team to be successful.
Taking ownership and responsibility for your own workload and the workload of the team.