Account Coordinator

The Franklin Group Inc•Caldwell, ID

133d•Onsite

About The Position

Franklin Building Supply is a lumber and building material company with over 45 years of experience and locations across Idaho and Nevada. We are proud to be 100% Employee Owned, offering employees the opportunity to earn ownership through their work and build their net worth. We have been recognized as a Top 10 Best Places to Work in Idaho for seven consecutive years. We supply materials for home building, excluding plumbing and electrical, and also provide installation services for products like framing, insulation, and siding. Additionally, we manufacture trusses, cabinets, doors, and granite countertops. Our company culture values outstanding people, continuous improvement, and working safer, smarter, and more efficiently. We invest in tools, equipment, and training to help our team reach its potential. We offer competitive compensation and benefits, including medical/Rx, vision, dental insurance, 401(k), paid time off, holiday pay, and disability & life insurance. The Windows Account Coordinator is an on-site position that collaborates with the Sales Specialist to manage customer needs from estimation to invoicing.

Requirements

Communicate effectively, both verbally and in writing.
Ability to prioritize tasks, be patient with distractions, and manage time effectively.
Willing to be versatile, understand, and follow directions.
Devoted to growing a knowledge base.
Have a good attitude, be dependable, trustworthy, and respectful.
Self-motivated and possess stamina and focus to perform outstanding work consistently.
Interest in continuously improving processes, efficiency, and quality.
Possess a driver’s license with a clean driving record.

Responsibilities

Utilize estimating software and tools to execute precise plan/takeoff requests.
Effectively submit, track, review, and compile bid packets for both new and existing customers.
Establish and maintain strategic alliances with vendors to assess product availability, lead times, and pricing dynamics.
Facilitate the timely generation of sales and special orders, ensuring responsiveness to customer needs.
Strategically identify and execute tasks to optimize Sales Specialist capacity, enhancing overall operational efficiency.
Collaborate with the department manager to proactively address material shortages and scheduling discrepancies.
Uphold meticulous organization of paperwork, files, and email correspondence.
Maintain an updated "To Do List" to ensure tasks are systematically addressed without delays.
Apply payments in accordance with established procedures, ensuring financial accuracy.
Keep customer accounts current with accurate job information and authorized purchasers, including their contact details.
Maintain contract accuracy.
Communicate seamlessly with salesmen, customers, and suppliers regarding orders and quotes.
Follow through promptly with customer and salesman requests, providing timely and accurate information.
Relay supplier-related delays and issues to both salesmen and customers.
Continuously communicate with the scheduling team to clearly prioritize customer needs based on the availability of their install/service schedule.
Timely notification with the scheduling team of any back-ordered products or issues with upcoming jobs that could affect the project running as smoothly as possible.
Clearly input customer requests into quotes with accurate product descriptions.
Ensure product sign-off before accepting quotes.
Proactively communicate lead times, delays, and issues to both salesmen and customers, anticipating inquiries.
Obtain prices from suppliers when needed, demonstrating a commitment to customer satisfaction.